Xerox Phaser - Recent Questions, Troubleshooting & Support

you need to use the carrier (cardboard cover) that the lamination paper comes with.. if you dont use the carrier your plastic will stick to the hot rollers... you will need to take it apart and clean out the plastic.. easy to dow hen it is cold peels off easily... pain in the neck getting it back together as the wires in the front interfere with the front screw post...

Xerox Phaser ... | Answered Yesterday

Your first choice - from bottom left hand corner upwards is better,

Xerox Phaser... | Answered on Nov 28, 2019

Through Module we can resetted Xerox 3100 permanently.

Xerox Phaser... | Answered on Oct 23, 2019

The image unit can be reset.
This is done by use of a small program that Xerox certified engineers use. The process is really simple and only takes about 30 secs, if you have access to the program ( I do... :) ) It can also be used to reset transfer belt life etc ....

Xerox Phaser ... | Answered on Sep 22, 2019

That sounds like one of two things.
Either the ribbon cable to the screen needs reset, you have to remove 4 screws I believe it is, then unplug everything to that assembly, and re plug them back in.
If that does not repair it, then most likely the electronics module has failed. That is quite expensive to replace.

Xerox Phaser... | Answered on Jul 03, 2019

Look under the scanner area-Where the finished paper copies come out- There is a little green Tab. Pull Green Tab forward.

Xerox Phaser... | Answered on Jun 28, 2019

Hi, there must be an actuator of the output tray sensor.It is placed above paper tray, just in place when paper exit from machine.Try to clean sensor,or to place actuator in proper place-pull it down.Also,maybe is actuator broken.

Xerox Phaser... | Answered on Apr 23, 2019

Please check the HD & RAM.

Xerox Phaser... | Answered on Apr 12, 2019

042-372 K Mode Sol Error Restart Printer Error 042-372 Restart Printer Each color has it's own solenoid. the K solenoid is the one for the black ink. It may be that toner has clogged the sensor on the inside right wall of the printer. Sensor hole is a small opening and K is the first hole. Clean it with a cotton swab and alcohol. clean any loose toner also. If this does not take care of it. The sensor board or the solenoid itself needs to be replaced.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at

Xerox Phaser... | Answered on Jan 05, 2019

Service manual says:
5,004.44: Y-Axis fault_general fail problem with Drum motion sub-system.


Xerox Phaser ... | Answered on Oct 08, 2018

Check to make sure that "Plain Paper" is selected as the paper type for tray 2 in the printer's internal setup. If it's not set as the default then the printer may think you have labels or some other special media loaded that can't be printed in duplex.

1. Go to the printer.

2. Use the up and down arrow keys to hilight "Paper Tray Setup" on the main menu and push "OK".

3. Use the up and down arrow keys to hilight "Tray 2 Paper Type" and push "OK".

4. Hilight "Plain Paper" and push "OK".

5. Press the return button (the one with the little rounded arrow symbol) to return to the main menu.

That should solve it.


Xerox Phaser ... | Answered on Sep 17, 2018

Xerox Phaser 3635mfp doesn't start it stays please wait and than show this message's. 9797d436-1cd7-4a72-8a18-fedba40002b0.jpg

Xerox Phaser... | Answered on Sep 10, 2018

If you want to use photo paper for your Xerox phaser make sure the photo paper is meant to be used in your printer. The best paper would be the Xerox brand photo paper which is made to be used in the Xerox phaser printers. You use them like normal paper and print your document or image onto the paper. If you cannot find the paper that works with this xerox printer go to the Xerox website and under supplies, then entering your printer model it will give a list to the paper recommended for this model.

Xerox Phaser ... | Answered on Sep 03, 2018

Not finding what you are looking for?

-1,573 questions posted

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts

Tareq Bin Mostaq...
Tareq Bin Mostaq...

Level 3 Expert

1449 Answers


Level 3 Expert

1363 Answers

Philip Hughes

Level 2 Expert

80 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Xerox Office Equipment & Supplies

  • Forum

View Most Popular

  • Xerox Office Equipment & Supplies