Xerox Phaser - Recent Questions, Troubleshooting & Support


How to reset toner in

reset toner with card {seem like a credit card}, slot of the card is bottom of control panel { control panel is panel with buttons} You have to buy a card
2/15/2024 12:26:50 AM • Xerox Phaser... • Answered on Feb 15, 2024

How can i reset my xerox 3100 mfp printer

did you install your toner cartridge with a card that comes with it
2/15/2024 12:23:54 AM • Xerox Phaser... • Answered on Feb 15, 2024

Xerox Phaser 3600 printing 3 horizontal black lines across every page

Replace your toner cartridge with a known good one even if it's empty. If the lines are not present you know you need to install a new one.
5/10/2023 10:22:31 PM • Xerox Phaser... • Answered on May 10, 2023

Xerox Phaser 6250N Jam at Registration Roller

I use to have the same problem, but downloaded a fuser patch at the Xerox site:,kb=Phaser_6250,company=%7B5AC8CA72-62D5-4658-8D6F-D2F393C98A63%7D,ts=xo,ques=ref%28security_level%29:1,ques=ref%28Country%29:45,/,case=R1001052703

if that link doesn't work, go to the Xerox site and look in the area:

Home > Support & Drivers > Phaser 6250 > Knowledge Base
ID: R1001052703Phaser 6250 Support Knowledge Base Jam at Registration Roller (code Jam RR)

Follow the instructions and hopefully your printer problem will be resolved.
12/26/2022 10:37:16 AM • Xerox Phaser... • Answered on Dec 26, 2022

Need to print a report of past print jobs

If you have CentreWare IS you can do the following (taken from the manual):
You can find the manual link here:

On page 97 of the manual it states:

Using Printer Management Features

Job Accounting

The printer stores information about print jobs in a log file. The log file is stored either in the
printer’s memory or on an optional hard disk if one is installed in the printer. If the log file is
stored in the printer’s memory, it is lost when the printer is reset. It is recommended that a hard
disk be used for job accounting.

The log file lists job records. Each record contains fields such as user name, job name, pages
printed, job times, and toner and ink used. Not all fields are supported by all printers. For
information go to CentreWare IS online help or CentreWare Web online help.

The job accounting values reported vary depending on the protocol and print command used
when each job was printed. For example, using NPRINT over NetWare provides the printer
with the most information about the job being printed. When using Windows and NetWare, the
job name is often LST: or LST:BANNER. Other jobs from other ports may provide less
information about the job.

Job accounting is available through CentreWare IS and CentreWare Web.
Using CentreWare IS

1. Launch your web browser.
2. Enter your printer's IP address in the browser’s Address field (
3. On the right side of the main CentreWare IS page, click Jobs.

The “Job Accounting Links” page provides links that enable you to browse, download, and
clear job accounting records.

For complete information on CentreWare IS job accounting, including clearing job
information, downloading job information to a file, and job accounting file formats, go to
CentreWare IS Online Help.

Hope this helps!

12/20/2022 9:15:08 AM • Xerox Phaser... • Answered on Dec 20, 2022

Phaser 8200

That normally indicated a heating issue with the print head. Could be the printhead itself or an issue with the electronics module providing the source voltage for that heater
12/14/2022 5:14:44 PM • Xerox Phaser... • Answered on Dec 14, 2022

My Xerox 8400 is printing

Try printing a light stripes test page (Troubleshooting, print quality problems, troubleshooting print quality page).

If you do not appear to have many missing jets but the colours are all just wrong it may be that the ink has gone stale. Run a couple of head cleans and you should see the colours start to improve. If it is getting better, all you can do is keep running head cleans until you have replenished all the ink in the printhead well.

This problem is common in situations where a lot of black and white printing is done, with very little colour.
Alternatively, it could be that your wiper/cleaning blade is not cleaning the head properly and is smearing the different coloured inks across the head, or possibly that your printhead is leaking colours but I think the first solution should solve your problem.
Hope this helps.
10/26/2022 9:04:37 PM • Xerox Phaser... • Answered on Oct 26, 2022

Error 389.601.00

JM Liabo English only on Fixya please. We are a North American website and only converse in English. hello, I have a phaser 7800? the ignition it puts this code, I switched off and on again? the first switch after 5 seconds as indicated. Same thing, nothing, so I wiped the color sensors. The problem persists. What to do? Call for Xerox Service Fixes

Xerox Phaser 7800 - Error Code - PrintCopy .info > model=Phaser+7800 Code: 389.601 ยท Description: RC Sample Block Fail-A1-In. During the A1 (fine adjustment pattern) and C patch detection, the patch at the MOB Sensor In side did . and more here ..
7/1/2022 4:40:00 PM • Xerox Phaser... • Answered on Jul 01, 2022

Xerox Phaser 3260 Printer. I can't reset counter on it. Is there software to do that?

Question edited for clarity, full 'make model (what it is)'. check out the videos, however, it is a Xerox and they like to keep track of page counts because it is often part of the contract for lease or toner supplies on their machines. ..
6/21/2022 2:10:48 AM • Xerox Phaser... • Answered on Jun 21, 2022

Output tray is full

Hi, there must be an actuator of the output tray sensor.It is placed above paper tray, just in place when paper exit from machine.Try to clean sensor,or to place actuator in proper place-pull it down.Also,maybe is actuator broken.
5/19/2022 6:37:24 AM • Xerox Phaser... • Answered on May 19, 2022

Phaser 6250 not acknowledging the new transfer roller.

Here is your Service Manual. There are 147 mentions of transfer roller. Press CTRL+F and type 'transfer roller' and press enter. ..
1/29/2022 12:05:58 AM • Xerox Phaser... • Answered on Jan 29, 2022

Stuck 8560 waste tray

You will probably have to remove the left side cover and clean some spilled ink from around the waste tray.
That normally is what causes that.
There is a tray lock on the machine, but I personally have not seen that be an issue.
If there is a lot of ink in the machine. make sure after you clean it out, that you level the machine front to back and side to side. You do that by placing a level on the glass and level it up by that.
10/8/2021 5:06:57 PM • Xerox Phaser ... • Answered on Oct 08, 2021

My Xerox phaser 3300 mfp

Look under the scanner area-Where the finished paper copies come out- There is a little green Tab. Pull Green Tab forward.
8/18/2021 6:49:33 PM • Xerox Phaser... • Answered on Aug 18, 2021

I suddenly get a message

I had this problem when I was looking for a job and submitting my resume very often - I needed to be sure that everything was received, so I did two things - I re-flashed the router and manually replaced all the IPs in the control panels for my mail server. It worked well.
7/1/2021 8:18:18 AM • Xerox Phaser... • Answered on Jul 01, 2021

Magenta atc sensor failure

sir how to fix
11/19/2020 11:56:45 AM • Xerox Phaser... • Answered on Nov 19, 2020
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