Xerox Phaser - Recent Questions, Troubleshooting & Support

Iam facing the same problem. The xerox 3100 is requesting for a toner chip

Xerox Phaser... | Answered on Jun 19, 2020

Try this link:

Xerox Phaser... | Answered on Feb 08, 2020

Try this link:

Xerox Phaser... | Answered on Feb 08, 2020

you need to use the carrier (cardboard cover) that the lamination paper comes with.. if you dont use the carrier your plastic will stick to the hot rollers... you will need to take it apart and clean out the plastic.. easy to dow hen it is cold peels off easily... pain in the neck getting it back together as the wires in the front interfere with the front screw post...

Xerox Phaser ... | Answered on Jan 23, 2020

Your first choice - from bottom left hand corner upwards is better,

Xerox Phaser... | Answered on Nov 28, 2019

Through Module we can resetted Xerox 3100 permanently.

Xerox Phaser... | Answered on Oct 23, 2019

The image unit can be reset.
This is done by use of a small program that Xerox certified engineers use. The process is really simple and only takes about 30 secs, if you have access to the program ( I do... :) ) It can also be used to reset transfer belt life etc ....

Xerox Phaser ... | Answered on Sep 22, 2019

That sounds like one of two things.
Either the ribbon cable to the screen needs reset, you have to remove 4 screws I believe it is, then unplug everything to that assembly, and re plug them back in.
If that does not repair it, then most likely the electronics module has failed. That is quite expensive to replace.

Xerox Phaser... | Answered on Jul 03, 2019

Look under the scanner area-Where the finished paper copies come out- There is a little green Tab. Pull Green Tab forward.

Xerox Phaser... | Answered on Jun 28, 2019

Hi, there must be an actuator of the output tray sensor.It is placed above paper tray, just in place when paper exit from machine.Try to clean sensor,or to place actuator in proper place-pull it down.Also,maybe is actuator broken.

Xerox Phaser... | Answered on Apr 23, 2019

Please check the HD & RAM.

Xerox Phaser... | Answered on Apr 12, 2019

042-372 K Mode Sol Error Restart Printer Error 042-372 Restart Printer Each color has it's own solenoid. the K solenoid is the one for the black ink. It may be that toner has clogged the sensor on the inside right wall of the printer. Sensor hole is a small opening and K is the first hole. Clean it with a cotton swab and alcohol. clean any loose toner also. If this does not take care of it. The sensor board or the solenoid itself needs to be replaced.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at

Xerox Phaser... | Answered on Jan 05, 2019

Service manual says:
5,004.44: Y-Axis fault_general fail problem with Drum motion sub-system.


Xerox Phaser ... | Answered on Oct 08, 2018

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