20 Most Recent Xerox Phaser 8400 Laser Printer Questions & Answers


My Xerox 8400 is printing

Try printing a light stripes test page (Troubleshooting, print quality problems, troubleshooting print quality page).

If you do not appear to have many missing jets but the colours are all just wrong it may be that the ink has gone stale. Run a couple of head cleans and you should see the colours start to improve. If it is getting better, all you can do is keep running head cleans until you have replenished all the ink in the printhead well.

This problem is common in situations where a lot of black and white printing is done, with very little colour.
Alternatively, it could be that your wiper/cleaning blade is not cleaning the head properly and is smearing the different coloured inks across the head, or possibly that your printhead is leaking colours but I think the first solution should solve your problem.
Hope this helps.
10/26/2022 9:04:37 PM • Xerox Phaser... • Answered on Oct 26, 2022

Phaser 8400

Be the first to answer 5/28/2017 4:00:03 PM • Xerox Phaser... • Posted on May 28, 2017Be the first to answer

Driver for phaser 3116 for windows 7

You can download the driver directly from here:


Just select which version of Windows 7, and the language.

Hope this helps. If so, please rate. Thanks.
9/9/2014 10:35:27 AM • Xerox Phaser... • Answered on Sep 09, 2014

How to reset 108r00603

You need to replace the counter chip that's in the maintenance roller assembly. You can find those at e-bay. Just make sure that there is enough oil at the roller and the blade is in good contition or else the ink wil stick on the drum and you'll have print quality problems
8/5/2014 4:01:23 PM • Xerox Phaser... • Answered on Aug 05, 2014

Close Exit Cover to Continue error message won't go away

sounds to me like one of two things has happened.
More than likely the actuator tab on the cover snapped off,
Look for an opening around the edge of the cover , there is a cover interlock switch in there. Note its position and look at the cover to verify there is a tab on the cover to actuate the switch, Or you may have a loose connector on the interlock switch, or a bad switch, although I have never seen one of those switches go bad.
6/8/2014 1:30:43 AM • Xerox Phaser... • Answered on Jun 08, 2014

Phaser 8400 error

AC power supplied by power sources such as uninterruptible power supplies (UPSs) or DC-to-AC inverter systems may not supply correct voltage to properly power up the printer. Likewise, other devices sharing the same AC circuit can cause AC voltage sags that cause the printer to fail its AC heater PEST tests (Print Engine Self Test). The printer may produce the following heater errors:

37,005.41: PEST - Printhead Reservoir 1 disconnect. Reservoir 1 is not drawing the expected power from the supply. If the printer is plugged directly into a wall outlet and you still get this error, the Printhead is bad and should be replaced. If you

3/16/2014 5:43:46 AM • Xerox Phaser... • Answered on Mar 16, 2014

Ireplaced the printhead on a Xerox phaser 8400. I am now getting an error message i put the pivot block in that came with the origonal head (not working correctly) and have tried it

This fault code indicates a problem with the process control system. The machine cannot successfully home the transfix mechanism. Check for obstructions around the printhead. Look for ink shards in the gears of the tilt drive. Check the printhead wiring harness to make sure it is not blocking the printhead movement (left/right & front/back). Remove the waste ink tray and look for ink build-up. Check the process drive gears for damage. Ensure the gears are correctly aligned and homed. Check the nose cone alignment on the X-Axis motor. Is the nose cone aligned with the printhead shaft (left/right movement). When you removed the square metal block from the printhead shaft on the Left side, did you reinstall it with the "dot" in the same orientation as the diagram above it shows with a check mark?
3/16/2014 4:30:23 AM • Xerox Phaser... • Answered on Mar 16, 2014

08.25.41 code error media drive stalled while moving the cap to park postion

Check for obstructions in the Wiper Assembly path. Look for ink build-up in the wiper belt channels. Ensure the wiper system is properly aligned Run the Wiper Drive test to see if it passes or fails... Run the Wiper Alignment test to see if it passes or fails... Run the Head Maintenance Clutch test. Check to see if the Waste Tray is overfilled.
3/16/2014 2:44:33 AM • Xerox Phaser... • Answered on Mar 16, 2014

Phaser 8400 printer will not

You can download the Print drivers from HERE. Make sure you select the PostScript Driver v5.48.30 or you can as well use the Global Print Driver, which you can download from the same link. Uninstall previous drivers and Install it as a Local Printer. Please be aware that if you are using a Server/Client structure the this instalation should be done on the Print Server.
After all that you should be able to print in colour. As a test print an Image file and make sure you confirm colour is enabled on the printing preferences of the driver. Alternative would be to print a test page from the driver. This will also show you the colour prints.
2/2/2014 7:17:35 PM • Xerox Phaser... • Answered on Feb 02, 2014

Maintanance kit replace

The machine displays the Replace Maintenance Kit after the Maintenance Kit has been replaced.
There may two causes for this issue.
  1. The machine does not recognize that the Maintenance Kit was removed. This would likely be caused by a defective Drum Maintenance Pivot Plate.
  2. The machine corrupts the CRUM on the new Maintenance Kit. This may be caused by a defective Drum Maintenance Pivot Plate or IO Board.
Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix.
  1. While the Replace Maintenance Kit message is displayed, remove the Maintenance Kit. If the displayed message does not change to "Maintenance Kit Missing," replace the Drum Maintenance Pivot Plate and install a new Maintenance Kit.
  2. While the Replace Maintenance Kit message is displayed, remove the Maintenance Kit. If the displayed message changes to "Maintenance Kit Missing," replace the IO Board and then install a different NEW Maintenance Kit. If the problem persists, replace the Drum Maintenance Pivot Plate and install a different NEW Maintenance Kit.
ETI v1.3.20.0 610606.Replace Maintenance Kit Message after it Has Been Replaced 2007-11-18 21:37:39
7/3/2013 1:47:57 PM • Xerox Phaser... • Answered on Jul 03, 2013

My printer says it's off line and won't print.

1. Open Start menu.
2. Click on "Printers and Faxes"
3. Double-click the icon for your printer.
4. On the menu bar, click "Printer" to open the printer menu. Click on "Use Printer Offline" to remove the check mark. This will bring your printer back online.

If this did not help, check the printer itself & make sure it is not set to be offline.
6/11/2013 6:04:31 AM • Xerox Phaser... • Answered on Jun 11, 2013

Phaser 8400 Fault 37,005.41:108192

power issue.Check if the poweroutlet/cord is ok.Otherwise engineer
5/31/2013 1:06:51 PM • Xerox Phaser... • Answered on May 31, 2013

How to set up printer to print double sided.

First look at your printer identification.

You can see it in either the display or on the startup or configuration pages.

It must have a "D" in the name for you to be able to do automatic duplexing. i.e. 8400DN or 8400DX . Then you can scroll to printer setup
and select defaults, and then turn on the duplex, or double sided printing.

If yours does not have a "D" i.e. 8400, 8400N then you would need a new sim card to enable the duplex option.
12/4/2012 10:26:35 PM • Xerox Phaser... • Answered on Dec 04, 2012

Change language from spanish to english on my printer

Press and hold the Cancel button then press the Help button to change the Control Panel language.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
11/8/2012 6:39:36 PM • Xerox Phaser... • Answered on Nov 08, 2012
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