Recovery Screen, take 2.
If your Zen is not responding or in a "reboot loop" the following information from creative explains how to access the players recovery mode
Hope this helps, and good luck.
Zen V Plus and Zen V
1.
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC
and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
you might want to verify that your new player has the latest firmware
available, as this might address the unresponsive-button issue you're
having. Firmware updates are surprisingly easy - you just download the
firmware file from Creative's website, plug in your player, and
double-click the downloaded file. It's that easy.
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