20 Most Recent Creative Labs Nomad Jukebox Zen Xtra MP3 Player Questions & Answers


ok , so did this person who tried this first just try it out of frustration? This is so crazy but we tried 4 times before it worked. What the heck. Does anyone have any guesses as to why it worked.

Thank you thank you - you just saved me 300.00.

Creative Labs... | Answered on Jun 09, 2018


I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;

1. Please uninstall all Creative software & Drivers.
2. If WMP 11 is installed, remove it including Media Player 11 runtime
(may require a reboot for each thing).
Go to add/remove programs and uninstall these two files (this will put
your pc back to wmp10). http://support.creative.com/kb/ShowArticle.aspx?sid=16737

Related topic is further explained on this page http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#DevicenotrecognizedafterinstallingWindowsMediaPlay
3. Download the following files from the website and save them to a
unique folder.
http://support.creative.com/welcome.aspx
You may have to select your own Product > Choose your Specific Model>
then Double Click.
Down below; please ensure that your Operating System selected is Windows XP.

Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03
Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01
You may want to click the Show Details button on the right side for
additional information.

4. Re-install the Zen Driver and reboot the PC and then connect the
player.
5. Make sure the firmware update is ready,
Run the program but don't click the language bit yet), leave the mouse
hovering over your language selection.
6. On the Zen - select the option "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the
language button on the firmware.
8. Now PC should find it and allow you to re-load the firmware. (it may
take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. If installation is successful, you can re-install your WMP11 and
everything should be okay this time.

Good luck

Creative Labs... | Answered on Jan 20, 2018


press play/pause, press reset button and slide power button
will bring u to recovery mode

then u reload firmware and it will erase the firmware and will connect it again to windows. then u download and install a new firrware fromc reative site and voilla.

cheers

Creative Labs... | Answered on Jan 17, 2018


I had the same problem but it powered up after I removed the cover and wiggled the battery.

I hope this helps.

Martin

Creative Labs... | Answered on Oct 02, 2012


It's probably in the output circuit. Germanium transistors are notoriously noisy.

Creative Labs... | Answered on Jun 22, 2012


Holy **** suggestion 4 worked. Top right side near the menu button - a little whack with the middle finger knuckle, and you can actually hear the hard drive spin up. I still like this player - 30GB for heaven's sake !!! and any iPod that comes into this house goes to my kids anyway. Might be time to make a backup of all the music though....

Creative Labs... | Answered on Jan 09, 2012


Had the same problem and nearly went nuts trying to fix it. Here's what I did:

1. Uninstall all creative driver & creative software.
2. Uninstalled Windows Media Player 11 (Rolled back to WMP 10) and restarted PC.
3. Uninstalled Windows Media Player 11 Runtime and restarted PC.
4. Downloaded and Installed the latest free version of Winamp from http://www.winamp.com
5. Connected my A/C Power Cord to my Nomad Jukebox then connected my Nomad Jukebox via USB cable to the Computer.

The computer should then recognize the Nomad Jukebox as "Found New Hardware" then "MTP Device" and lastly "Your new hardware is installed and ready to use.

6. If you haven't already, go to the creative website and download the Creative Zen Xtra PlaysForSure Firmware 2.10.03 and save it to your computer.
7. Run the Firmware (Make sure Nomad Jukebox is connected) and at this point the Computer should recognize the Nomad Jukebox and begin the upgrade.

After your upgrade is complete, You can go ahead and re-download Windows Media Player 11 and it will recognize the Nomad Jukebox.Not sure what version of windows you have, but I have two computers, one with windows xp and the other has windows 7 and Im able to transfer music perfectly fine with Windows Media Player and RealPlayer on both computers. I hope this works for you. Good Luck!

Creative Labs... | Answered on Dec 15, 2011

Not finding what you are looking for?
Creative Labs Nomad Jukebox Zen Xtra MP3 Player Logo

273 questions posted

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Marvin
Marvin

Level 3 Expert

84619 Answers

Brad Brown

Level 3 Expert

18060 Answers

Peter Dragonetti

Level 3 Expert

798 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Creative Labs Audio Players & Recorders

  • Creative Labs Audio Players & Recorders

Most Popular Question

erase songs nomad zen xtra

  • Audio Players & Recorders
Loading...