20 Most Recent Creative Labs ZEN Vision:M Digital Media Player Questions & Answers


Hello, Akolcheva -

Even rechargeable batteries eventually lose their ability to be recharged and need to be replaced. I suspect you need to purchase a replacement battery for your Zen M, install it, and charge it for use. I see there are several online sources for ordering Zen M replacement batteries. Also, since Zen M is a product of Creative, you may find better help by posting on the relevant product forum here: http://forums.creative.com/forumdisplay.php?f=3 . Note: If you are not already registered with the Creative Products forums, you can register for free. Then, you will need to log in to post your question.

Best wishes.

Creative Labs... | Answered on Dec 17, 2017


WOW. Just....wow! Something is very wrong. Sounds like the Zen was on its death-bed before you even bought it. But there's a chance that its ok except for the motherboard. The motherboard might need to be replaced.

Creative Labs... | Answered on Dec 10, 2016


Mine did this too, and I have the exact reason why.
If the first solution didn't work for you (as it didn't with me), follow these instructions

Connect your Zen to the computer
-On your computer, click start, then control panel
-Click on Add Hardware
-Go through this until it shows you a list of things recently added, Creative Zen should be up top somewhere (mine was) with a yellow question mark as the icon
-Click it and have it install it
-When a list pops up asking you if you want to have it do it just this once, or everytime without asking CLICK ON EVERYTIME. Tis is what stopped it from connecting to your computer.
The drivers were not installed.

Creative Labs... | Answered on Jun 21, 2016


Does the firmware update recognize it?

Creative Labs... | Answered on Jan 12, 2016


Download the drivers from Creative Labs, or with the disk included with the MP3 player.

Creative Labs... | Answered on Jun 14, 2015


check their website for tech support

Creative Labs... | Answered on May 11, 2015


Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->
















Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen


  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.



  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64088: Accessing the Recovery/Rescue Mode of your Player

    Note:



    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.



    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

Creative Labs... | Answered on Mar 04, 2014


how do you erase the songs that are on the player for new songs to put in?

Creative Labs... | Answered on Mar 03, 2014

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