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The magenta cartridge ran out of ink and despite replacing with a new cartridge the unit will still not print using the magenta - is there a way of internally checking - does something inside need cleaning?
You will need to use your printers maintenance setting to clean the heads. Find your printer in Control Panel/Printers then right click on it and select properties. Select the maintenance tab and then select clean print head. You may need to do this a few times
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Turn the unit off and disconnect from your computer, take all the cartridges out and plug the unit back in, The selectors inside should relocate themselves, unplug it once again and re-insert the cartridges, restart your computer[just in case], plug it all back in and retry, if that does not work; reply.
Hi Todd
I'm suprised you got it to work without the cartridge in it.
You'll probably find that you've burned out the magenta nozzles. The print head works by rapidly heating ink to squirt it out of the nozzle and the incoming ink cools it down prior to the next squirt. It's happening at a spectacular speed and if no cool ink is coming in the nozzles get hotter and hotter until they burn out.
Alternatively, they may just be clogged up with dried up residue. Remove the print head and run it under hot water for a while (take the inks out first). Dry it off. refit it and the inks and try again.
Take the print head out of the machine and sit it in a saucer of very hot ( just off boil) water about 10mm deep for a minute. Take it out and sit in on a pad of paper towel to dry briefly before returning it and the cartridges into the machine. Give it a deep clean and try again. If still no good, the print head has probably had it.
The other week I had the black print head clog up, requiring daily nozzle deep cleaning [a normal 'ocassional' maintenance function]. Thought I needed a new Print head, so anything worth a try.
I loaded up an old black cartridge [I load all my own......always have] with Isopropyl Alcohol and ran deep clean on that cartridge a couple of times, then repeat printed [6 times] a page full of the number 8 in about half inch character size, to get the alcohol through the nozzles. then Deep cleaned again 3 times, to wash it through the print head.
I reloaded the normal ink filled cartridge and ran the '8' page again till I got good black output. It has now been working without problem, daily, for over a week. Clearly if it's a Magenta only problem, the cleaning as described above would be a bit different, as the magenta is one of 4 colour cartridges.
My printer does quite a lot of work, and was bought at least a couple of years ago, being used daily for alpha numeric and photo printing work. This was the first difficulty I experienced with it.
Hope the above might help.Ken
In both cases be sure using correct ink. Use of generic ink can lead to leakage of catrridge seats do to crossion from inferrior ink quality (per Cannon). Be sure ink in proper locations - see manual. Run the maintenance proceedures: cleaning then print nozzle pattern. If all colors are not proper after two or three cleanings, perform deep cleaning. Print nozzle pattern after each cleaning. This should clear up problem. If not, print head may need replacement.
go to control panel
printers and faxes than right click on the driver for the printer and click on properties ...
and you will find the option to print in gray scale
I had the same problem. I was using original brand cartridges and it was still not working. Here's how I got it to work. I recommend doing each step and then trying to print a test page to see if it is working.
1. I used a Q-tip with Isopropyl Alcohol and cleaned the gold contacts on both the cartridge and the mating contacts in the printer.
2. Then from the Setup Menu, I found a menu called Tools. From there I ran "Align Print Cartridges".
3. From the same menu I also ran "Clean Print Cartridges"
4. I then ran a few test prints by going into the Setup Menu and then choosing "Print Report" and then selecting "Self-Test Report". It prints grid patterns in black & white as well as magenta, yellow and blue. The black grid pattern had some missing lines until I printed this report a few times.
5. I made a few photocopies and now the printouts no longer have large stripes of missing ink as it did in the earlier steps.
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