The cartridge jammed - Canon MultiPASS MP390 All-In-One InkJet Printer

Jams

Clearing jams

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.

To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.

The following are some of the causes of media jams:

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The input trays are loaded improperly or are too full. See Loading media on page 25.

NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See Media specifications on page 21.

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Typical media jam locations

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Print cartridge area: See Removing a jammed page on page 43.

Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.

Output path: If the page is sticking out of the output bin, see Removing a jammed page


NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page

Use the procedures in this section to remove a jam.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.


Partshere Troubleshooting

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.

To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.

NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.

1

Open the print cartridge door, and remove the print cartridge.

2

Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.


3

When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.

After clearing a media jam, you might need to turn the printer off then on again.

NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

Clear jams from the print-cartridge area




1. Open the print-cartridge door, and remove the print cartridge.
Figure 18: removing print cartridge





2. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
Figure 19: removing jammed media


3. Replace the print cartridge and close the print-cartridge door.
Figure 20: reinstalling the print cartridge



For any other Jam types Visit the following link : HP Lasterjet M1522

Regards,
Shrey

Hi

1. Paper jammed can be found in the paper tray. Just remove all the paper and inspect paper jammed from the feeder roller.

2. Paper jammed can be found in the toner cartridge compartment. Remove the toner cartridge and inspect for paper jammed.

3. Paper jammed can also be found in the rear door of the printer (back door of the print). Check if there is a back door and inspect for a paper jammed into the roller.

4. Paper jammed can be found in the toner cartridge itself. Check for teared paper inside the toner cartridge.

Please let me know if you need more help

Does it say "cartridge jam" or "jam in cartridge area"?

If it is the latter open the door and remove the jam.
Then press the SELECT button to continue.

Hi there !

Is your printer had jammed before and it stop printing in the middle of printing? For some reasons, paper can jammed due to printing interruptions, printer turn off, improper loading or feeding of paper, roller feeder had problem and others.

If jams before and paper have let inside the printer, please do the following first:

1. Check th paper tray, see inside if the paper is jammed inside that compartment. If there is paper jammed, remove, turn off your printer and turn on. This will solve your problem.

2. If not, open the printer cartridge door, remove the toner cartridge and look for paper jammed inside. If these is paper inside, remove it, turn off the printer and turn it on.

3. If you cannot see the paper jammed inside, the paper maybe inside the heating area. To remove paper, just turn off your printer and turn it on to roll over the paper jammed inside of it.

4. If the printer is blinking and saying there is paper jammed. You have to check the cartridge toner by opening the cartridge door, remove the cartridge and return it back but be sure it is well firmly fitted.

If following the 4 diagnostic procedure and you cannot locate the jammed paper, the problem lies on the toner cartridge itself. When toner cartridge is not rolling over, it will stop feeding the paper and it will cause printer to jammed.

To diagnose the problem, put old printer cartridge and if no toner power, just shake it well and I am sure there is still small amount of powder inside it and if it prints, the toner cartridge you purchase is defective. Reason, factory defect or improper refilling and part is not working well.

I hope it is helpful and thank you for using FixYa !

Is it an actual cartridge jam or maybe a paper jam? Try taking the cartridges and all the paper out of the machine and reinstalling them. Check the cartridges to make sure all packing is removed. Sometimes there is clear tape covering the bottom of the cartridge that will cause these errors as well.

Hope this helps
TankMurdock

remove the cartridge and directly off the printer let the carriage remain in center.then with your hand manually move the carriage from left to right.3 to 4 times.then on the printer and insert the cartridge after cleaning it with dry tissue.then check out.also in the back side of the printer there is access door to remove the paper if jammed so check out there also if any paper jammed.
thanks.

I have a canon pixma 780. It was working fine then I had a paper jam and message "Cartridge jammed" I removed paper with no difficulty-piece was not torn.Now it will not print at all Paper feeds through but no printing in any colour

The last two MFP printers brought into my shop had problems from their original setup and opening. Check the inside, anywhere that the paper path or cartridge line touches, make sure there are no small shards of plastic or remaining packing materials like tape or cardboard flakes deep in the printer. There are also small jam sensors that protrude very little from the paper path that if knocked over a little bit can become loose and ironically cause jams.