Question about Canon FAX-L1000 Plain Paper Laser

7 Answers

Coulnd't send a fax


the machine display which says ' caution. check scan platform'

please tell me how to fix this problem!

thank you!

Posted by on

  • Anonymous Feb 15, 2008

    Same problem here and nothing in the manual about it.

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7 Answers

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I had the same problem and called canon helpline.

They said to unplug the machine from the mains, then take out the plastic guard where the paper tray is fitted. There is a lever just above the paper tray. Make sure that it is pressed up completely. Then reconnect to mains.

I tried it and it worked.

Posted on Mar 20, 2008

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Thanks acw55 for the solution.. it really works..

Posted on Aug 23, 2010

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Good solution..
Thanks a lot

Posted on Jul 10, 2008

Mrs i had the same problem and now its okay thanks a lot

Posted on Jun 02, 2008

Very good solution for the problem!!! Thanks from Holland

Posted on May 09, 2008

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Cannot recieve faxes from Canon Fax - L120/L100

Posted on Apr 24, 2008

The machine display which says' caution, check scan platform

Posted on Feb 12, 2008

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Posted on Jan 02, 2017

SOURCE: caution check scan platform

SCAN PLATFORM LOCATED UNDERNEATH NAER PAPER TRAY HAS DROPPED DOWN NEEDS CLIPPING BACK INTO POSITION.

Posted on Jan 21, 2008

Soulvisitor
  • 1113 Answers

SOURCE: whats the scan platform

Scan platform in english is Were you shove the stuff to send ;) ie dirty feed roller, paper detect switch stuck or fragments of paper in original feeding paper path area or feeding stuff too thick or stiff, or if multi document issue it is the pad or roller that sits under the main feed roller...al this is nothiong to do with paper tray full of blanks it is the original feeler area on top..

Same error should occur doing local copy, check feed section/roller

Cheers hope that helps

Posted on Nov 19, 2009

  • 385 Answers

SOURCE: SCan Platform

Lift the cover covering the recieving paper!If u look in here u will c a black handle with a greenish sticker on!Pull that down gently and push it up again untill it clips into place!Good Luck!

Posted on Apr 08, 2010

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Cheers hope that helps

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Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
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Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
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Press Options 10 times until MAX SEND SPEED appears on the LCD display.
Change it to 9600 BPS using the - (left arrow) button.
Press Select.
Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
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Change the setting from On to Off using the + (right arrow) button.
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Caution check scan platform


you need to check the scanning platform that is above the paper tray. it may be loose. you will have to close it properly and hopefully it will start working.

regards,
kumar

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