the machine display which says ' caution. check scan platform'
please tell me how to fix this problem!
thank you!
I had the same problem and called canon helpline.
They said to unplug the machine from the mains, then take out the plastic guard where the paper tray is fitted. There is a lever just above the paper tray. Make sure that it is pressed up completely. Then reconnect to mains.
I tried it and it worked.
Thanks acw55 for the solution.. it really works..
Good solution..
Thanks a lot
Mrs i had the same problem and now its okay thanks a lot
Very good solution for the problem!!! Thanks from Holland
Cannot recieve faxes from Canon Fax - L120/L100
The machine display which says' caution, check scan platform
SOURCE: caution check scan platform
SCAN PLATFORM LOCATED UNDERNEATH NAER PAPER TRAY HAS DROPPED DOWN NEEDS CLIPPING BACK INTO POSITION.
SOURCE: whats the scan platform
Scan platform in english is Were you shove the stuff to send ;) ie dirty feed roller, paper detect switch stuck or fragments of paper in original feeding paper path area or feeding stuff too thick or stiff, or if multi document issue it is the pad or roller that sits under the main feed roller...al this is nothiong to do with paper tray full of blanks it is the original feeler area on top..
Same error should occur doing local copy, check feed section/roller
Cheers hope that helps
SOURCE: SCan Platform
Lift the cover covering the recieving paper!If u look in here u will c a black handle with a greenish sticker on!Pull that down gently and push it up again untill it clips into place!Good Luck!
732 views
Usually answered in minutes!
Same problem here and nothing in the manual about it.
×