Can't Copy, Receivers of Fax get Full Black Blank Page
When I use the "COPY" function, the machine goes through the process, as normal. However, my "duplicate" is basically a blank page with a few black horizontal lines running across the blank page.
When I "SEND" a fax, the machine goes through the process, as normal. However, the person receiving the fax only gets a black empty page.
I can receive faxes without any problems. I just can't get a copy of document and I can't send a document.
I'm thinking that the fax machine somehow can't read my original document for copying and sending. If this is the case, can you please offer some suggestions to fix?
Thanks for any help you can provide.
Re: Can't Copy, Receivers of Fax get Full Black Blank...
Thanks for your help. Unfortunately, the cost of the replacement CIS Scanning unit is more than what I paid for the fax machine. I guess fixing it will be cost prohibitive and I will purchase a new machine.
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Make sure that you sent the fax face down. If all your faxes are sent blank, there may be a problem with the scanner. Try making a photo copy placing the page face down, if your copy comes out blank then the scanner is finished.
If your photocopy does not come out blank then the problem is on the other end and not your machine.
Make a copy on the machine to be sure it is not a problem with your fax machine nor that the original is being sent upside down. It is very rare to be blank. Black faxes indicate a bad scanner assembly.
do a quick check on 2 things. - Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.
- check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).
Try just making a copy and see if you have the black lines on your copy (most fax machines have a basic copy function if it is you have dirty scan glass and on these small machines it is a real hassle to get too and clean Try Canned Air. If no black line on your copy it may be the recipients machine.