Can't Copy, Receivers of Fax get Full Black Blank Page
When I use the "COPY" function, the machine goes through the process, as normal. However, my "duplicate" is basically a blank page with a few black horizontal lines running across the blank page.
When I "SEND" a fax, the machine goes through the process, as normal. However, the person receiving the fax only gets a black empty page.
I can receive faxes without any problems. I just can't get a copy of document and I can't send a document.
I'm thinking that the fax machine somehow can't read my original document for copying and sending. If this is the case, can you please offer some suggestions to fix?
Thanks for any help you can provide.
Re: Can't Copy, Receivers of Fax get Full Black Blank...
Thanks for your help. Unfortunately, the cost of the replacement CIS Scanning unit is more than what I paid for the fax machine. I guess fixing it will be cost prohibitive and I will purchase a new machine.
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I imagine you are using a fax to send a copy in which case the printed page goes face down ( the faxing process actually scans the page , turns the data into signal , transmitted by line to the receiver that deciphers the signal and turns it back into readable data
if you put it in printed side up then the receiver will get a blank page as it is blank on the back of the page
The "Source Drive Not Ready" error message indicates a problem with your master disc. There is a function on the duplicator called "Prescan" on the duplicator that can check your master disc to make sure it s a "good" disc suitable for duplication.
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Make sure that you sent the fax face down. If all your faxes are sent blank, there may be a problem with the scanner. Try making a photo copy placing the page face down, if your copy comes out blank then the scanner is finished.
If your photocopy does not come out blank then the problem is on the other end and not your machine.
It happens to me also ALL the time with mine. I have a 7 disc duplicator machine I do for weddings and special events. And it's a real pain and costly to have that come up when you need the project done soon. My solution is to change the brand on the master disc. Burn another copy of the master disc on your computer to another brand and then use that brand as the new "master" in the duplicator. (1 sollution)
"Target Overflow" basically means that either sometimes the master disc has too much information on it to burn than the disc you want to copy can hold, or sometimes a CD may be in by mistake instead of DVD. If you have a Dual layer DVD disc you want to make copies of and you only have the basic 4.7GB standard DVD blank disc..it's not enough storage space on the disc to burn so you will see that error also. It should really say "not enough space to burn) lol..but I guess that's asking too much.
Sometimes all is correct with the DVD size and it'll come up for no reason (usually the master disc is still spinning and hasn't stopped but you've already pressed the "Copy" button, it's not "ready" so an error of "target overflow" will come up)
I've had mine for 6 years so I've done alot of testing and trial and error to come to the above conclusions.
I find that these brands work for the best "thorough" burns.
Make a copy on the machine to be sure it is not a problem with your fax machine nor that the original is being sent upside down. It is very rare to be blank. Black faxes indicate a bad scanner assembly.
Normally a blank copy is caused by the image not being transfered from the drum to the copy paper. Which indicates a problem with the transfer step of the process, check for a bad transfer roller or a bad transfer belt. If this is not very obvious, run a copy and try to turn the machine off or open the front cover during the copy process when the copy paper is about half way under the drum and check for a toner image on the drum. If there is no toner image on the drum you may have a developer problem, broken drive gears etc. But if there is a toner image on the drum but no image on the paper then it is a transfer issue.