Question about Brother HL-5240 Laser Printer

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Printer can't feed paper from tray

Printer was working fine. It ran out of paper. I put new paper in the tray. Now when it goes to print it makes a cry as it tries to get paper, fails, cries again, fails, etc until it quits with an error. If tried filling the tray, flipping the paper, half emptying the tray, trying with a few sheets of paper only. No difference. It will, however, print fine from the manual feed slot.

I tried the proposed solution, loosened the tab holding the back of the paper so there was some slack. I also tried loosening the side retainers. It made no difference.

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  • John Fox Jul 20, 2009

    I can manually feed paper in the slot as if coming from the paper drawer. The printer takes it, but I have to feed it in several inches before it is grabbed. However... There are three rollers on the underside of the printer - one smooth and two with grooves. The smooth roller rotates when the printer is trying to feed the paper. The two grooved rollers, however, do not rotate. Is this normal?

  • John Fox Jul 20, 2009

    I tried cleaning the feed rollers (one on tray, three on underside of printer). No dice. I see the two grooved feed rollers under printer do not rotate when printer is feeding paper.

  • Tom Hanks Jul 11, 2013

    I had the same problem too! try using a different brand of paper!

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Have the same problem, have anyone found a solution ?

Posted on Oct 25, 2014

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I had the same problem too! try using a different brand of paper!

Posted on Jul 11, 2013

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You may need to clean the rubber feed roller with a damp towel, water only, or if parts are broken or missing, a new paper tray, around $20.00

Posted on Jul 20, 2009

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In the tray there should be a little pin that slides up against the paper
slide that back, take out all the paper set it to print and manuly feed
in a single sheet from the tray, if the sheet is taken the probelem is
in the tray. try reoraintating the paper or tilting the printer so the paper
slides towards the feed.
!! dont tilt it to much as this can cause the printer to jam !!

Posted on Jul 20, 2009

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