Brother Office Equipment & Supplies - Recent Questions, Troubleshooting & Support


This issue occurs if you have installed incompatible software onto your Mac. The Brother machine's Scanner driver and CUPS printer driver are bundled into Mac OSX 10.6. The operating system will detect the printer and install the appropriate driver. Please consult the Mac OSX 10.6 Snow Leopard Support Statement for a complete list of Brother Machines that have bundled drivers available.
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Brother... | Answered Yesterday


Check that Your printer is properly connected and there is ink in cartridge. Also Check for the paper jam. If every think fine and still its showing same error message read blog Printer in error state.

Brother Office... | Answered 2 days ago


Without proper information, it is very difficult to solve the error. Provide model number, want to connect with router or access point, What error you are getting. You can read printers trouble shouting techniques at Epson Printers Support, also get technical assistance.

Brother Office... | Answered on Oct 12, 2018


I had this problem when tried to install network driver to Brother HL-L2340D (exactly InstallNetworkDriver - 3, not InstallNetworkDriver - 1). Tried it several timers, when print spooler service was running. But still got the same error.

Finally, i forgot about install wizard and installed driver manually (for my Win2008R2x64, it was DeviceManager >> Install old device >> Manual choice from list >> Show all devices >> Install from disc >> target to unzipped wizard content folder (...install/driver/gdi/32_64) >> select wanted printer model in appeared list >> continue install it.

After that, you can install this printer with standart applets of control panel (Printers > Install printer), it successfully finds printer in network and add it to list.

So, i still don`t know the reason, but have the solution.

Brother MFC 7420... | Answered on Oct 11, 2018


I would try manually inserting the paper for the back side. Most of the time it's best to wait a few minutes before trying the back side to give it time to cool so it will lie flat.

Brother... | Answered on Oct 11, 2018


Did you check the USE PRINTER OFFLINE in the Printer's Drive settings in Windows not to be selected ? Is there any other error indicated on the machine's display ?

Brother DCP-7040... | Answered on Oct 11, 2018


That sounds like maybe a printer cartridge problem. Perhaps the ink flow is not working properly.

Brother Office... | Answered on Oct 11, 2018


This is due to the ink...Check you ink cartridges if they are still full of if the ink has dried out thats wht printing is not working

Brother MFC... | Answered on Oct 11, 2018


On most color machines emptying the waste toner cartridge isn't an issue because the auger system dumps it into the waste toner. The brother machines before this a different way and have a cleaning blade in them. This blade wears out over time and needs to be replaced. Those waste toners last forever in that machine so your better off just replacing it. Other wise you probably are going to make a huge mess just to have problems once you get it back together.

Brother Office... | Answered on Oct 10, 2018


Usually a dry bushing on brother machines. I've only heard one of those squeak really bad and it was coming from the exit assembly. I had to remove the scanner unit to get to it. Hopefully that's not it. You can lubricate where the shaft meets the bushing on most the feed roller shafts. Just put a little bit of oil on the end of a flat blade screw driver and apply directly to the spot. Don't use canned oil as it will go everywhere.

Brother Office... | Answered on Oct 10, 2018


CAN YOU MOVE CARRIAGE ACROSS AND BACK BY HAND WHEN THE POWER IS OFF. SOMETIMES THE LONG CHROME REAL THE THE CARRIAGE RIDES ON INSIDE THE MACHINE GETS DRY, LIGHT LUBRICATE WITH LIGHT OIL SUCH AS 3 AND 1 OIL. NOT WD 40 .

Brother Office... | Answered on Oct 09, 2018


NEED WHEEL WITH THAT SYMBOL ON IT TO START.

Brother GX-6750... | Answered on Oct 09, 2018


CLEAN ROLLER WITH GOOD CLEANER, ALSO IS THE PAPER HELD IN TIGHT, IF NOT THE PAPER PAN WITH ROLLERS UNDER THE PLATEN IS UNHOOKED, DIRTY OR THE PAPER RELEASE LEVER UPPER RIGHT MAY BE OUT OF POSITION.

Brother Office... | Answered on Oct 09, 2018


CLEAN FEED PICK UP WHEELS WITH WINDEX, IF PAPER FEEDS DO REAL GOOD CLEAN OR REPLACE WHEELS.

Brother Office... | Answered on Oct 09, 2018


IS IT REPLACE TONER OR REPLACE DRUM. IF DRUM OPEN FRONT AS IF TO REPLACE TONER AND DRUM, LEAVE DOOR OPEN, DEPRESS I THINK MENU BUTTON OR ONE OF THOSE ON RIGHT SIDE OF KEYBOARD IT WILL ASK YOU REPLACE DRUM 1 FOR YES 2 FOR NO. IF COPY IS GOOD SAY REPLACE, IF COPY IS BAD, REPLACE DRUM, COMPATIBLES DO WORK.

Brother Office... | Answered on Oct 09, 2018

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