Question about Vacuums

1 Answer

The level selector light changes but not the levels. The brush stays on with the selector set on bare. What's the problem?

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 27 Answers

Make model? Maybe jammed make sure no hair is wrapped around the brushes by removing them (look up your model online I'm almost sure there is a how to video on YouTube) and clean it of all tightly twisted hair usually found where the brushes don't exist but on outer edges where you can't see between the plastic side of the vacuum and the brush roller (looks like rolling pin) where the bolt is that the brush spins on...hope that helps

Posted on Dec 11, 2014

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I adjust height for carpet brush on DC28 Dyson animal?


Hi Laura, it's Jack at Dyson

DC28's selector pad (located by the red on/off switch) allows you to select the correct height setting for the particular flooring you're cleaning. Patented Dyson Airmuscle technology will then raise or lower the rotating brush bar within the cleaner head to the correct level for optimum performance, or shut it off for cleaning bare floors or delicate rugs.

adjust-height-carpet-brush-dc28-dyson-oxwm34v2ww5haas3o0iwr05r-1-0.jpg
I hope this helps, but if you have any further questions or if you're having difficulty with your DC28, you're welcome to get in touch directly. You can reach our experts by emailing askdysonUS@dyson.com

Mar 01, 2015 | Dyson Vacuums

1 Answer

The beater bar on my dyson dc 28 animal sweeper is not engaging at all what could the problem be with this


Hi Judi,

I'm sorry to hear you're having difficulty with your DC28. You haven't mentioned in your question whether your machine is displaying any indicator lights - these are designed to help you diagnose what the issue might be.

Generally, if the brush bar won't rotate, it may be because the brush bar is set too low for the type of carpet pile you're cleaning. Try raising it to the next available level to see if this helps. It's also important to keep the brush bar clear of any threads or hair, and to check the cleaner head is free of anything that could jam the brush bar - the video I've attached shows the correct way to do this.

Finally, the brush bar will never rotate when the machine is standing upright, or if you have the height selector set to 'Bare floors'. Make sure you have the machine reclined into the vacuuming position, and set to an appropriate carpet height setting once you've turned the vacuum on.

I hope this helps - if you find you're unable to reset the machine using the information I've provided here, please email your contact details and serial number to us at askdysonUS@dyson.com. One of our experts will be in touch as soon as possible to take you through some further diagnostic checks. If a repair is needed, we'll be happy to confirm whether this is covered under the machine's 5-year warrranty.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Apr 17, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

2 Answers

My Dyson DC28 works fine for a minute then it's like if the brush head gets too much resistance it quits spinning and the light starts flashing. When I turn the vacumn off then back on it's f


Hi Gayle,

I'm sorry to hear you're having difficulties with your DC28. From what you've described, it sounds as if you may have the brushbar set at a level too low for the type of carpeting you're cleaning. If you select a higher carpet setting from the selector pad, you should find this resolves the issue.

However, if you've tried this and are still concerned, please call us free on 1-866-693-9766 - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible to help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 19, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

The bare floor/carpet switch moves on it's own from bare floor to carpet all the time.


Hi there,

I'm sorry to hear you're having difficulties with your DC07. When you have your brush control set to 'Carpets', the brushbar should run when the cleaner is reclined into the vacuuming position, and shut off when you stand the cleaner upright. When you have the brush control set to 'Hard floors', it should remain in the off position until you change it manually back to 'Carpets'.

If it won't stay in the 'Hard floors' position during use, it's probably best if you get in touch with us directly so we can determine if there's a fault, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Oct 22, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Once vacuum is turned on and switched to a certain carpet level, the red light begins to flash and the brush stops spinning. How do we fix this?


Hi there,

The brushbar is designed to stop rotating if you've set it at a level too low for the pile of the carpet you're trying to clean. The indicator light will flash to warn you of this. Using the cleaner with the brushbar raised to the next level on the selector pad should prevent this issue from occurring.

If you have any further concerns about your vacuum, please get in touch with us directly on 1866MYDYSON. One of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Online Customer Support

Sep 24, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Just got my dc33... one issue... the dial switch to control btn bare floor / carpet mode doesn't seem holding in it's position when I set to the bare floor mode... it keeps coming back to carpet...


Hi there,

I'm sorry to hear you're having difficulties with your DC33. If you're concerned that the brush control doesn't seem to be staying in position, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to check everything is correct with your machine, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Aug 24, 2011 | Dyson DC33 Bagged Upright Vacuum

1 Answer

My change floor setting on/off button blinks and it is really hard to push but it doesnt **** up like it use to either.


Hi there,

I'm sorry to hear you're having difficulties with your Dyson cleaner. From your description, it sounds as if you have a DC28 Animal, rather than a DC17 Animal. If the cleaner seems hard to push, and an indicator light is flashing, you may have the brushbar set to a level too low for the carpet you're trying to clean. Try raising the brushbar to the next height available on the selector pad.

If you need any further assistance with your Dyson, please get in touch with us directly - you can call us free on 1866MYDYSON.

Kind regards,

Jack
Dyson Online Customer Support

Jul 15, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

DC07 bottom brush does not rotate.


I can not pinpoint what exactly solved the issue. I opened the bottom conver, cleaned any presence of hair, cleaned all hoses (yes hose was completely clogged), made sure that the brush bar was engaged by switching the selector back and forth few times from Carpet to Bare floor. (On bare floor setting, brush bar won't rotate).

Now I am happy that the vacuum is completely cleaned and back in operation!

Nov 05, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

The brush wont turn


Make sure that the carpet selector is on carpet setting not bare floor. It only spins on carpet setting. If carpet setting is engaged and still doesn't work you need a new clutch assembly.

Oct 12, 2008 | Dyson DC14 Animal Bagless Upright Cyclonic...

Not finding what you are looking for?
Vacuums Logo

Related Topics:

49 people viewed this question

Ask a Question

Usually answered in minutes!

Top Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18394 Answers

D. Floyd Kolb
D. Floyd Kolb

Level 3 Expert

43501 Answers

Are you a Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...