After working correctly for several Weeks the Scanner will not scan on my 2 Computers using Windows or Vista but will scan on other peoples computers

Firstly try attaching scanner to a computer running an earlier version of windows and confirm the scanner is working OK.
If you are satisfied the scanner works the problem may lie in the fact the Windows VISTA does not have the necessary driver and/or does not support this scanner. Your alternative is to go to hamrick.com and download a trial version of vuescan which should get the sanner working. If it does, then may be worthwhile investing in the program and happy scanning.

Unfortunately, it doesn't look like Canon supports this scanner under Vista. Check if the Windows generic TWAIN scanner driver will work. The Canon software won't work. If the generic driver can be installed, then you should be able to acquire scans in Paint (File > Import from Scanner or Camera), Windows Fax and Scan (New Scan) (some versions of Vista) or Windows Photo Gallery (IIRC it works like Paint).

I hope this helps.

Cindy Wells
(Canon wants you to upgrade. I have a different scanner that isn't officially supported past XP and the generic driver works fine. Unfortunately, you can't just use the XP driver in the compatibility mode due to the lack of signed drivers that are required in the 64-bit OS)

the vista is so slow.....
plz use the xp , put the paper in the scanner place , and then press in the scan key in the printer .
if it isnt work plz install the program from the given cd and then try scanning through it.

You can scan to your computers using below steps and save it to your PC, after you save the files, you can attach them to your email .

Windows XP:

1. 1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

Windows Vista:

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan.

Option one: Scan using Windows Fax and Scan

1. Click the Windows icon ( ), click Programs , and then click Windows Fax and Scan .
   NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
2. Click New scan .
3. Click File , and then click Scan .

Option two: Scan using Paint

1. Click the Windows icon ( ), click Programs , and then click Accessories .
2. Click Paint .
3. Click File , and then click From Scanner or Camera .
4. Click Scan .

Please follow the steps given below to scan from other applications.

Windows XP:
==========

Scanning from Microsoft Paint:
======================
1. Click Start, click All Programs, click Accessories,
and then click Paint.
2. Click File and then click From Scanner or Camera.
If this option is not available, Please let me know.
3. If more than one image source is connected, select the
HP all-in-one product and click Next. The scanning software
will appear. Preview the image by selecting Preview,
or click "Scan" to scan the image directly into Paint.
4. The image will open in paint for editing and/or saving.

Using Windows Image Acquisition (WIA)
=============================
Verify that the all-in-one product power is turned on and the printer cable is properly connected.
1. Click Start.
2. Click Control panel.
3. Click Scanner and Camera Wizard.
Follow the Scanner and Camera Wizard instructions to scan images to the computer.
If it is possible to scan from any of the above methods, try to scan from HP schortcut File and get back to me with the results.

Scan Shortcut:
===========
1. Search for the file hpqscnvw.exe
2. File should be available in the following location
C:/Program files/HP/Digital Imaging/Bin folder
3. Create a shortcut on the desktop and double click the same
to activate the scanner and try scanning.

Windows Vista:
===========

Scanning with Windows Photo Gallery
====================================
1. Click the Start ( ) icon.
2. Click All Programs
3. Click Windows Photo Gallery
4. Click File and then click Import From Scanner or Camera
5. Click Import
6. Click Scan

Scanning with Windows Fax and Scanning
=======================================
NOTE: This feature works only with Windows Vista Ultimate,
Windows Vista Business, and Windows Vista Enterprise.
1. Click the Start () icon.
2. Click All Programs.
3. Click Windows Fax and Scanning.
4. Click New Scan.
5. Click File and then click Scan.

Scanning with Paint
====================
1. Click Windows.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

Scanning from Shortcut File
============================
* Click on the Windows logo to access the start menu.
* Click on Computer.
* Double click on C:\drive icon.
* Double click on Program Files folder.
* Double click on Hewlett Packard or HP folder.
* Double click on Digital Imaging folder.
* Double click on the bin folder.
* Locate the hpqscnvw.exe file and double click on it.

Vishwanath V U

Go to START menu click on devices and printer, then locate and click on add device, and follow the instructions.
Hope this helps you

Hi Elizabeth,
Different post, same message :)
This is a common complaint.. Are you running Vista, by any chance? The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP Pro L7650) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

This blog discusses how to get your scanners working in Vista:

http://www.vistax64.com/vista-print-fax-scan/21348-re-drivers-hp-scanjet-2200c-scanner.html

My 5400 2 scanner worked well with windows XP but will not start with my new computer WINDOWS VISTA.
ERROR message Can not find scanner, check connection
ERROR message 1 unknown error

The scanner was purchased new 1-2006

my installation dick is for Win. XP Version 1.0.1.