Question about Nikon Office Equipment & Supplies
How's your setup for the scanner and two computers? Are you using a hub to connect the 2 computers at the same time to one scanner? Or are you connecting the computers one at a time?
You need to perform some troubleshooting for your two computers. Please follow the steps below:
1. Connect the scanner to your Windows XP computer.
2. Uninstall/reinstall the driver.
3. Make sure that the scanner's status is ready.
4. Try to scan.
If same problem persist, try connecting the scaner into different USB port of your computer.
Have a great day!
Posted on May 23, 2009
So, you tried to reinstall the drivers ?
Can you see the scanner in Device Manager? Click on Start, right click on My Computer, then choose Properties... . Click on the Hardware tab, then click on Device Manager. Look for any ?'s or !'s that you see. Or, check for the scanner under Imaging Devices. Do you at least see the scanner device? If you do, then you've at least narrowed it down to perhaps an application issue.
What error messages do you get when you try to scan?
Posted on May 21, 2009
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Posted on Jan 02, 2017
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