Shark Rotator Professional Lift-Away 3-in-1 Vacuum Logo
Marie Wilson
Marie Wilson Posted on Nov 14, 2013
Answered

New Vacuum won't release extension wand

When I press the button to release the wand I can hear it click but the wand will NOT come out. PLEASE tell me how I can fix this. Thanks a bunch!

Answer This Question

3 Answers

J D

J D

Level 1:

An expert who has achieved level 1.
New Friend:

An expert that has 1 follower.
Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Nov 26, 2013
J D
Contributor
Level 1:

An expert who has achieved level 1.
New Friend:

An expert that has 1 follower.
Mayor:

An expert whose answer got voted for 2 times.

Joined: Nov 26, 2013
Answers
1
Questions
0
Helped
8478
Points
5

I had the same problem. All I needed to do was unwind the cord which was tying the wand tight to the canister. I must admit I called Shark for this solution. Very embarrassing for me but the Rep was patient and kind. Their Customer Service Department was easy to reach and very committed to solving the problem. They get an A+ and I get a big fat F!!!

  • 3 more comments 
  • J D
    J D Nov 26, 2013

    I had the same problem. All I needed to do was unwind the cord which was tying the wand tight to the canister. I must admit I called Shark for this solution. Very embarrassing for me but the Rep was patient and kind. Their Customer Service Department was easy to reach and very committed to solving the problem. They get an A+ and I get a big fat F!!!

  • Patricia Hershey
    Patricia Hershey Feb 11, 2017

    Thanks that fixed my problem !

  • Eric Truax
    Eric Truax Apr 25, 2017

    Glad I found this post before I broke something!

  • Vanessa Hall Feb 22, 2018

    OMG, I am so glad I found this before calling customer service!

  • Dou Nut
    Dou Nut Jun 18, 2019

    DUH! Worked Perfectly! Thank you so much!

×

Joseph Carbone

Level 1:

An expert who has achieved level 1.
Mayor:

An expert whose answer got voted for 2 times.
Problem Solver:

An expert who has answered 5 questions.

  • Contributor 8 Answers
  • Posted on Jan 31, 2016
Joseph Carbone
Contributor
Level 1:

An expert who has achieved level 1.
Mayor:

An expert whose answer got voted for 2 times.
Problem Solver:

An expert who has answered 5 questions.

Joined: Jan 14, 2009
Answers
8
Questions
1
Helped
8979
Points
14

The first time I used the vac the wand wouldn't come out...because I had the cord still wrapped up. The cord must be completely undone or, as you probably now see, it holds the wand firmly in place.

Ad
Adam D

Adam D

Level 1:

An expert who has achieved level 1.
MVP:

An expert that got 5 achievements.
Spread the Word:

An expert who has shared 5 answers on their Facebook wall.
New Friend:

An expert that has 1 follower.

  • Contributor 41 Answers
  • Posted on Nov 18, 2013
Adam D
Contributor
Level 1:

An expert who has achieved level 1.
MVP:

An expert that got 5 achievements.
Spread the Word:

An expert who has shared 5 answers on their Facebook wall.
New Friend:

An expert that has 1 follower.

Joined: Aug 03, 2012
Answers
41
Questions
0
Helped
36737
Points
69

There should be a lever on the back side when its pushed down the wand should release

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

The button to release the wand is stuck and now I can't pull it up fully either; note the hose is not twisted
Hi there, it's Jack at Dyson.

From your description of the issue with your vacuum's wand and hose, it sounds like we'd be best placed to talk you through resolving this if you can cal us directly.

When you have your machine to hand, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.
Read full answer
Sep 14, 2014 • Dyson DC27 Bagless Upright Vacuum
0helpful
1answer

Cannot release handle or wand when I press the release button. .
We had the same problem.... we had to push both wand and lift way buttons together to make the wand release. I think it is a faulty button issue.
Read full answer
Jan 10, 2014 • Shark Rotator Lift-Away Professional HEPA...
0helpful
1answer

Dyson dc25 animal retractable wand won't go back
Did you try to release the extension by clicking on the red button on the back of the wand? This may allow you to see what is obstructing the pathway for the wand..

You may also find Dyson's site useful: http://www.dyson.com/support.aspx


I hope that helps.


Boulder Epoxy Garage Floors
Read full answer
Sep 18, 2013 • Vacuums
1helpful
1answer

Dyson dc25 hose wont come off wand
tap it all round with the handle of screwdriver to loosen any dust that is stopping it from pressing in.


Read full answer
Jan 05, 2013 • Dyson DC25 Animal Bagless Upright Vacuum
0helpful
1answer

Vacuum will not stay on
Hi Patriccia,

I'm sorry to hear you're having difficulties with your Dyson's on/off switch. If the switch won't stay down when pressed, please call us free on 1866MYDYSON, or email [email protected] so we can provide further assistance. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support
Read full answer
Nov 24, 2011 • Dyson DC17 Animal Bagless Upright Cyclonic...
0helpful
2answers

The hose wont come out it is stuck
I'm unfamiliar w/ your vacuum. Sorry.
Read full answer
Nov 13, 2011 • Dyson Ball DC24 Bagless Upright Vacuum
4helpful
1answer

Dyson dc27 (not ball version) extension wand will not release from the body. Have had the the vacuum cleaner for a year and it has been fine until now. Have tried disconnecting aluminium tube from the hose...
Hi there,

Sorry to hear you're having difficulties with your DC27. If the wand is jammed, it's likely that the hose was twisted when you replaced the wand on the cleaner the last time you used it. It's easy to rectify:

  • Pull the wand up as far as it will go
  • With the rear of the cleaner facing you, follow the hose down to where it attaches at the base of the machine
  • Grip the section of loose hose and pull it away from the cleaner
  • Holding the loose section of hose out of the way, pull the hose release tab
  • With the base of the hose detached from the cleaner, allow the hose to straighten itself out
  • Reattach hose to cleaner
You should find following these steps untwists the hose, allowing the wand to move up and down without restriction. However, if you need further assistance, please get in touch with us free so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service
Read full answer
Aug 01, 2011 • Dyson DC27 Bagless Upright Vacuum
0helpful
1answer

I just received a DC 28 animal vacuum and I cannot pull the extension wand out. I see the button to make the wand go up out of the hose, but I cannot figure out how to release the handle from the vacuum. ...
Hi there,

The Quick-draw Telescope Reach wand on your DC28 is designed to detatch from the cleaner automatically when you extend the wand to it's fullest extent. When you replace the wand on the cleaner, the wand will retract automatically down inside the hose. The button on the rear of the wand which you mention will separate the end of the hose from the wand, so you can use the hose without the wand attached when cleaning in tighter spaces. You do not need to press this to extend or retract the wand.

If you have any further questions about using or maintaining your Dyson, please see the user guide supplied with the cleaner, or visit www.dyson.com and click on 'Support. If you'd prefer to speak to one of our experts directly, you can call us free on 1866MYDYSON.

Kind regards,

Jack
Dyson Online Customer Support
Read full answer
Jun 23, 2011 • Dyson DC28 Animal Bagless Upright Vacuum
0helpful
1answer

Cannot put handle on dyson
Hi,

Did you receive the handle with the wand already attached? It should be. Then, to get it into the hose pres the wand release button on the end of the hose and slide the wand into the hose. The wand should then be pushed into the slot on the back of the machine until you hear a click. If you don't hear the click, it will come out.

I hope this helps. If this does not do it for you, please reply back to me. Thanks,
I'd appreciate your vote.

Handie Andie
Read full answer
Apr 12, 2011 • Dyson DC07 Animal Bagless Upright Cyclonic...
Not finding what you are looking for?

View Most Popular

Rotator Professional Lift-Away 3-in-1 Vacuum

  • Home

Related Question

The button to release the wand is stuck and now I can't pull it up fully either; note the hose is not twisted

  • Dyson DC27 Bagless Upright Vacuum

Related Topics

8,488 views

Ask a Question

Usually answered in minutes!

Popular Questions

Remove handle on shark sonic duo

Shark Sonic DuoTM Carpet & Hard...

Take off the handle from shark sonic duo

Shark Sonic DuoTM Carpet & Hard...

My Shark vacuum caught on fire. One of the connectors where the lift away portion is burned up and I can see where the flames were. Has anyone else had this issue?

Shark Rotator Professional Lift-Away...

Need A Shark KD450W 26 Manual

Shark Sonic Duo Professional Mop,...

How to remove screws

Shark Portable Steam Pocket SC630, 1...

Top Shark Home Experts

john h

Level 3 Expert

29494 Answers

Brad Brown

Level 3 Expert

19187 Answers

ADMIN Andrew
ADMIN Andrew

Level 3 Expert

66980 Answers

Are you a Shark Home Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...