The first problem was I could not release the wand to use the hose only, now I can't use anything but the upright cleaner as the wand won't click into place. The button doesn't press in or do anything any more
Hi there, it's Jack at Dyson.
From your description of the issue with your vacuum's wand and hose, it sounds like we'd be best placed to talk you through resolving this if you can cal us directly.
When you have your machine to hand, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking with you.
SOURCE: No suction on wand of Dyson DC14 Animal
Hi its Darran at Dyson.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Kind regards
Darran
Dyson customer Service
SOURCE: The extension wand is stuck. It will go up to a
I would try the dyson medic .com this is the place that specializes in the dyson vacuum. Good luck
SOURCE: Dyson dc27 (not ball version) extension wand will
Hi there,
Sorry to hear you're having difficulties with your DC27. If the wand is jammed, it's likely that the hose was twisted when you replaced the wand on the cleaner the last time you used it. It's easy to rectify:
You should find following these steps untwists the hose, allowing the wand to move up and down without restriction. However, if you need further assistance, please get in touch with us free so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Customer Service
SOURCE: Dyson Brush Bar Always Spins
hello there my dco7 brush bar just spins all the time.but with it upright it stop spin,is this correct..
SOURCE: my dyson dc25 retractable wand won't come out
you need to untwist it check out the video below
http://www.youtube.com/watch?v=FJcNXrfQDVo
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