20 Most Recent Dyson DC27 Bagless Upright Vacuum Questions & Answers

Broken hose or something stuck at the bottom and you can’t switch suction from power head to hose

Dyson DC27... | Answered on Oct 06, 2017

My vacuum engineer friend loves Dysons ~ he says that they keep him in business!!
The only machine that I have found any use on animal hairs is the Miele Cat'n'Dog model.
The turbo brush is excellent.
Dogs shed most of the time so that means to keep onto of the hairs you need to vacuum most of the time (once a day!).
Miele Cat and Dog Complete C3 Canister Vacuum

Pricey but mine is brilliant.
Dyson's are cheaper and now you know why!
Good luck

Dyson DC27... | Answered on Apr 30, 2017

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10


I hope this was helpful.

Ava B.
Think Crucial Customer Care

Dyson DC27... | Answered on Feb 12, 2017

I don't know how long you have had your vacuum cleaner, but all Dyson vacuums have a 5 year warranty. If you call Dyson, they will gladly send you the replacement parts at least once per incident. Thanks.

Dyson DC27... | Answered on Jun 15, 2016

You can view the manual here: (
https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc27_uk_manual_alf_120710%20pdf.pdf ). Not fully clear what you mean by the 'air duct'. The primary air path that isn't the lower brush unit goes up the handle. It will only have suction when the unit is in the full upright position (common to a lot of Dyson models). See the manual for how to click the hose/tube out and attach accessories.

Good Luck!

Dyson DC27... | Answered on Nov 04, 2015

It's frustrating, but it's a common mix of vague documentation and un-obvious operation for a lot of Dyson uprights. Per the manual (
https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc27_uk_manual_alf_120710%20pdf.pdf ), look at page 4, you put your foot on the base of the unit and pull back with conviction on the handle. It should move. If it's feeling really iffy, make sure that the hose assembly is fully clicked into the base.

Be aware that the brush bar won't spin until the unit is reclined. This is a common feature in Dysons, since this is the position where it re-routes the suction into the handle for use of accessory heads.

Good Luck!

Dyson DC27... | Answered on Nov 04, 2015

Hi Colin, it's Jack at Dyson.

DC27's wand should release from the machine easily, and disengage from the body of the machine when it's fully extended. If it seems to be jammed in place, it's possible there's a blockage within the hose which is preventing it from extending.

To resolve this, open the clear U-bend and check for any obstructions.


This should help, but if you continue to have difficulty you're welcome to get in touch with the Dyson Customer Helpline for further assistance from our experts. We can help you check if the mechanism for the wand is damaged - and if a replacement part is needed, we can confirm whether your machine is covered under the Dyson warranty.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC27... | Answered on Jul 07, 2015

Hi there, it's Jack at Dyson.

DC27's brush bar is powered by a belt engineered to last the lifetime of the machine in normal use. Unlike a conventional vacuum cleaner belt we wouldn't usually expect it to need replacing, and therefore it's not designed to be accessible to the User.

If your DC27's brush bar won't rotate this may be caused by something simple, and we should be able to help you resolve this with some simple troubleshooting checks over the phone.

When you have your machines easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to providing further assistance.

Dyson DC27... | Answered on Mar 03, 2015

Hi Michele, it's Jack at Dyson.

When DC27 is reclined and set to 'carpet' mode, the brush bar should rotate rapidly. If it's rotating slowly or seems to be stalling, something could be jamming the brush bar. Try checking the cleaner head for any obstructions and removing any threads, hair or other debris from around the brush bar. If you're confident you can't see anything creating the issue, it's possible the machine is damaged, or the brush control clutch mechanism may be worn.

If you'd like some further advice from our experts on resolving this, you're welcome to contact us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC27... | Answered on Jan 30, 2015

Hi there, it's Jack at Dyson.

From your description of the issue with your vacuum's wand and hose, it sounds like we'd be best placed to talk you through resolving this if you can cal us directly.

When you have your machine to hand, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Dyson DC27... | Answered on Sep 24, 2014

Hi there, it's Jack at Dyson.

Apologies for any confusion, but the Dyson DC27 upright was introduced in 2009. It's no longer in production as it's since been replaced with more recent technology, so it's not a model that's available to buy from Dyson direct. If you find a retailer with new stock available, they would be best placed to provide you with further information about its age and condition.

I hope this helps, but if you'd like any additional advice you're welcome to contact our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC27... | Answered on Sep 17, 2014

If you have a particularly thick carpet you may wish to turn the brush bar off. This will make the machine easier to push, however it will not vacuum as effectively. Dysons can sometimes feel a little difficult to push when vacuuming carpets because they have such great suction.

Dyson DC27... | Answered on Aug 31, 2014

Have your Vacuum unplugged, turn the 3 flathead (plastic) screws 1/2 turn to the left, remove the rubber stripping that goes all around the brush part, then replace cover. T

Dyson DC27... | Answered on Aug 27, 2014

sounds like the hose is twisted this video will help you

Dyson DC27... | Answered on Aug 04, 2014


Dyson DC27... | Answered on Aug 03, 2014

Most common cause of loss of suction are objects being lodged. You can isolate the area pretty simply. Put your hand to the tube on the detatchable handle. If there is suction there the obstruction is at the base. To clear this turn the vacuum over and lay it down. There is a suction hose that attaches just behind rotating sweeper. Disconect it, and check for debris. Also look in the sweeper compartment for hair, and other clogs. Re-Attach, to see if this remedied the problem.

If the loss of suction is somewhere in the detachable handle. What i have done is disconnect it from the unit... Take a wire hanger or similar and carefully run it through the hose. Be careful not to puncture the hose.

Dyson DC27... | Answered on Jul 20, 2014

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