It does not do this when we are printing directly from our PCs
When you say "It does not do this when we are printing directly from our PCs" do you mean this printer is networked? And are you connecting a computer to it manually to print correctly? Or are you printing to another local printer that is attached to your machine?
Either A) the printer in question needs cleaned or has another problem. B) has incorrect drivers installed on the clients printing to it. or C) Has a problem with the network.
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