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Posted on Oct 30, 2008
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Printer now not printing, as it says there is a paper jam

In tryting to fix our fuser problem and removing the fuser, someone tried to print as we were putting the fuser back in. Now the printer won't print anything as it says we have a paper jam. We have checked whether there is any paper in there and there isn't anywhere. The error code says 13.20.00 jam in tray two, but there is no jam? We have tried turning off the printer but that doesn't work. Any advice anyone?

Thanks.

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  • laaim Oct 30, 2008

    Many thanks I've just tried this and it still doesn't work as the machine still shows an error.

    Any other thoughts?

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It sounds as though your pick up rollers are worn. when the oprinter can not pick the paper from the selected tray (tray 2 in your case) then it shows up as a jam. to sort this you will need:

One of these: RM1-0036-020: PAPER PICK-UP ROLLER ***'Y
Two of these: RM1-0037-020: PAPER FEED ROLLER ***'Y

Hope This Helps

Pete

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Suggestion

Shut off printer
Remove fuser
Look at the back of the fuser the side that you see when it is installed
There is a sensor finger in the center of the fuser rotate the black plastic piece to see it.
Make sure you can lift the finger and it moves up and down freely.

Next goto the toner cartridge door.
Open it
Remove the cartridge
Under the cartridge there is a flap with a green tape on it.
Lift that metal flap up look under it is there any paper there?

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  • Posted on Oct 30, 2008
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Unplug the printer, disconnect the printer from the PC.
check papert tray1, tray2, and tray3, back door, top cover.
check rear exit sersor, paper output roller area.
reinstall the fuser.
turn on the printer, make sure no error appear in the printer panel.
reconnct to PC.

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