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Anonymous
Anonymous Posted on Oct 18, 2011
Answered

When scanning to a PDF file for multiple pages from the glass, the file won't process and create. I have tried a RIP and clean re-installation of the software but it doesn't make a difference.

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  • 2 more comments 
  • Anonymous Oct 18, 2011

    As stated above, I have performed a clean re-installation but it doesn't make a difference.

  • Anonymous Oct 18, 2011

    I have also tried installation of just the OCR by itself from the OEM CD and it doesn't make a difference either.

  • Anonymous Oct 19, 2011

    XP service pack 3. I have also tried to get this issue solved by calling Lexmark Tech support. They had me uninstall adobe, OCR Presto!Pagemanager and the Lexmark printer. Then after a reboot I reinstalled Lexmark, OCR and adobe in that order. I have even tried different releases of Adobe thinking maybe the latest update to Adobe messed it up somehow, but it didn't make a difference.

  • Anonymous Oct 20, 2011

    I tried updating the printer software as you instructed even though I had already tried that days ago from the Lexmark site, but it still hasn't made any difference at all. My problem still exists. :-(

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Anonymous

  • Official Brand Answer 3,344 Answers
  • Posted on Oct 18, 2011
Anonymous
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Make sure that the Lexmark OCR scan software is installed on your computer. The software aids in creating PDF files and combining multiple-page documents into one file.The software is only available on the installation disc that came with your printer. If you don't have the install disc, please contact Lexmark Technical Support Center for assistance.

  • 2 more comments 
  • Anonymous Oct 19, 2011

    What is the operating system installed on your computer?

  • Anonymous Oct 20, 2011

    Try to update the printer software. Go to this link:http://bit.ly/pwwl1Z. Download and install the software. After the install process, try to scan again to verify that the problem is fixed.

  • Anonymous Oct 21, 2011

    Maybe it would be best to contact Lexmark Technical Support Center. This issue needs further troubleshooting.

  • Anonymous Oct 21, 2011

    Printmastert, if you were to read my comment in it's entirety where I stated my operating system, you would have seen I have already contacted Lexmark. You are sending me in a circle that I will not repeat. You are absolutely no help at all.

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