this is all i could find out.
COMPLETELY uninstall the printer and
reinstall it..... It may have occurred if you have your printer connected
during the installation of XP.... it is normal practice to keep the printer
disconnected during an upgrade or clean install.... and then correctly
install it afterwards.
This from the Lexmark site:
Remove the USB cord and the power cord from the back of the printer, and then remove
the USB cord from the back of the computer.
Uninstall the printer/scanner software from the Program menu and restart the system.
Check the part number on the setup CD. If it is not P/N 13H0350, you need to download
the XP driver from the Lexmark web site, www.lexmark.com
When the PC has restarted, log in as an administrator and insert the setup CD into
the CD-ROM drive
Click OK and Install now.
Follow the setup instructions to install the scanner software. When you see Connect
the USB Cable to the printer on the screen, first attach the power cord to the
printer, then attach the USB cord to the printer, and finally attach the USB cord to
Follow the setup instructions on the screen to complete the printer software
If you want technical support of Lexmark, you can contact us on Lexmark Printer Support
1-866-877-0191. We are always available with technical experts for your help. For more information, click https://goo.gl/bpBgcR
Lexmark Printer 1 866 877 0191 Help Support Service...