Cannon Office Equipment & Supplies - Recent Questions, Troubleshooting & Support


Contact Canon directly to inquire.

Cannon Office... | Answered on May 10, 2019


If it's ringing, then it's certainly would pertain to the fax feature, unless you have a hidden cellphone I side of it.

Cannon Office... | Answered on May 08, 2019


that's hard to say unless you give more details, are you trying to print from computer or are you just copying

Cannon Office... | Answered on May 02, 2019


The problem is located in the scanning section . Maybe the image reader is damaged

Cannon Office... | Answered on Apr 19, 2019


Printer engine communication error
Erroneous communication between the DC controller PCB and image processor PCB was detected.
- Check the connectors of the DC controller PCB and image processor PCB.
Replace the DC controller PCB for normal connection. - Replace the image processor PCB.

E197 0000 Laser Driver PCB communication error
Description :
Description Error in communication with the Laser Driver PCB (communication data failure)
Causes :
Laser Driver PCB communication error
Solutions :
Remedy
1. Check the Laser Scanner Unit connector.
2. Replace the Laser Scanner Unit.
3. Replace the DC Controller PCB (PCB1).

Cannon Office... | Answered on Apr 17, 2019


. you need to clear that error from service mode first.
with the copier turned on do the next secuence
press aditional function
press 2
press 8
press aditional function
when #sssw appear on the screen search with arrows in the touch panel until CLEAR appear on the screen
press ok once
and search with arrows until ENGINE appear on the screen
press ok once
ERRCLR appears on screen . press ok one more time
turn off the machine from main switch for a few seconds
turn on again and make copy test .
if problem persist replace the fixing heater.

please rate this answer if it was useful to you

Cannon Office... | Answered on Apr 16, 2019


The ink absorber is a set of cotton and paper fibre pads in the very bottom of the machine. You would need to disassemble the machine to get them out and clean or replace them. Reassemble the machine and then find the printer service software to reset the waste ink and purge counters. Or buy another machine.

Cannon Office... | Answered on Mar 18, 2019


Open the top cover, then open the hatch at the back of the machine. You should be able to grab the paper and holding both sides pull firmly but slowly until the sheet releases and comes out. Check the sheet for tears or missing sections. If any bits missing, you will need to find and removes them.. Test the paper feed path before starting any important jobs.

Cannon Office... | Answered on Mar 18, 2019


You need to specify the model of the machine , some models don't have duplex option

Cannon Office... | Answered on Mar 12, 2019


Laser unit is defective

Cannon Office... | Answered on Mar 12, 2019


That is a hard drive error, maybe need a firmware installation/ uptade or hard drive is defective

Cannon Office... | Answered on Mar 12, 2019


See if right cartridge is generic non original or not. Make sure no parts have been lost into the bottom sides of the machine. Pick it up and tip side to side.
Hear bits slide around tip them out maybe lock support etc. Have you taken the orange or coloured cover off they came in. Like a ink cap

Cannon Office... | Answered on Mar 03, 2019


If you are getting any kind of technical issue with your canon printer, you can get a assistance from a USA based tech support company. Dial toll-free +1-888-840-8298 and avail the best Canon tech support services by USA's best technician.
https://www.supporthelpline.us/canon-printer-support-phone-number

Cannon Office... | Answered on Feb 28, 2019

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