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I used to have this problem and wanted to chuck my computer across the room, but here is the solution. You have to unistall TME and it's drivers, and reinstall it. Although here is the trick, when it asks you what componets you want with it, (ex: Arcsoft media converter 2.5, Arcsoft media theater, ETC) you want to enable to install all of them. After that wait and it should work. I did a little praying because I was pretty desperate to record some gaming montage clips. So yeah there you go :D
I have Windows 7 64-bit and couldn't install TotalMedia 3.5
It would only get as far as Select Video Device, and give 2 options:
> WinFast DTV Dongle Gold BDA Filter
> FM/DAB Dongle
I downloaded a driver (AF9015 BDA Driver - 9.6.3.1) from http://www.unisupport.net/
Select Video Device then gave these 2 options:
> AF9015 BDA Driver
> FM/DAB Dongle
The first one did the trick.
(The second one was possibly there because I have a Kaiser Baas USB FM radio.)
Download from Arcsoft the "BD Assistant"and it will tell you where your system is failing the HDCP check.
I had an issue with the LogMeIn mirror driver showing up as my graphics card. When I uninstalled it, my HDCP status was good again. The funny thing is LogMeIn and TMT3 run fine together but only under certain circumstances changing multiple monitors do you get this conflict.
esponser(Zoe) 11/2/2010 1:01:34 AM Hello Nick, Thank you for using our products. Regarding your issue, please try to reinstall your TotalMedia 3.5 following these steps(before that, please make sure you keep the original installer): Step1: Pull out your device and uninstall from Control Panel -> Programs -> uninstall TM, restart PC Step2. delete these files/folders: W7 32-bit OS: C:\Users\current user\AppData\Roaming\ArcSoft C:\Users\current user\AppData\Local\ArcSoft C:\Users\All Users\ArcSoft C:\Program Files\ArcSoft C:\ProgramData\ArcSoft\licensedata
W7 64-bit OS: C:\Users\current user\AppData\Roaming\ArcSoft C:\Users\current user\AppData\Local\ArcSoft C:\Users\All Users\ArcSoft C:\Program Files (X86)\ArcSoft C:\ProgramData\ArcSoft\licensedata Step3: Clean up the registration files: 1).Go to Start menu and click "Run", type "regedit" and press Enter. 2).Delete [HKEY_LOCAL_MACHINE\SOFTWARE\ArcSoft] and [HKEY_CURRENT_USER\Software\ArcSoft]. Step 4: Reinstall TM after rebooting the computer. Hope the above can be helpful. Thank you for your understanding and interest in our product.
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