SOURCE: Como resolver o problema da
Hello,
in the case of error, the first thing to do is to reset the printer. Follow the below steps to reset the printer:
Without turning off the product, disconnect the USB cable from the rear of the product.
Remove the cartridges from the product.
Wait for the 'Insert Cartridges ' message to display on the control panel.
Disconnect the power cord from the back of the product.
Wait 60 seconds.
Reconnect the power cord. If the product does not automatically turn on, press the Power button.
Reinsert the cartridges, and then close any open doors on the product.
If you receive a prompt to print a calibration page, do so.
Reconnect the USB cable to the rear of the product, and then try printing again.
Or, completely uninstall the printer from the system, re-install it, then try again. I hope you have the printer's software.
First, go to Start > control panel > printers.
Right click on each printer icon you see, scroll to delete and click. Make sure all the printer there are deleted.
Go back to control panel, click on program and features (for windows vista/7) or Add/Remove Programs (win xp).
Disconnect the printer cord from the computer.
Uninstall every driver/software that is associated with the printer.
Restart your computer.
After your computer has been restarted, install the printer driver afresh and connect the printer to the computer.
If this doesn't solve the problem, you will have to download Hp diagnostic utility on your your computer,install is on your computer and it will help to detect and solve the problem.
Visit the hp link below, read all the information on the page and download the diagnostic tool from the page.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&tmp_task=solveCategory&lc=en&dlc=&cc=us&product=441125
Good luck.
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