Question about HP Photosmart 3310 Printer

5 Answers


Posted by jimsub on

  • 7 more comments 
  • jimsub Nov 04, 2007

    printer is able to print stuff from computer via wireless
    yet anything to do with scanner bed is n.g.
    unit fails its' self check upon turn on with message
    of "unable to scan,copy or fax".i guess i need to bring it somewhere
    It' a year and a month old.just out of warranty.Damn.
    thanks for trying though.

    Jim Sub

  • kismie Nov 29, 2007

    My printer says Scanner failure, unable to scan, copy, or fax. I turned it off, and unplugged it, pulled out all the ink cartiages, but when i turned it back on and installed the cartiages back, it still had the same error. Anything else i can try?

  • Fred M Jan 07, 2008

    Yes I have the same issue with my HP 3310. Is it a lamp fault requiring replacement or could it be a software issue? Any suggestions re fix?
    Fred M

  • taylor924 Apr 26, 2008

    I have the same issue. Scanner passes over the document to be faxed, then when it attempts to return to its home position, it makes a grinding sound and gives the "unable to scan, copy or send a fax" error.

  • jwag May 07, 2008

    Can not scan anything.  I have no idea what to do about it.  It just prints black pages when trying to make copies. 

  • Anonymous May 13, 2008

    I have the same problem, but turning off the printer and taking out the cartridges then turning it back on and putting cartridges back in DOES NOT this a manufacturing fault!!

    Peter Chuter Surrey

  • Anonymous Feb 06, 2009

    I have the same problem with scanning. I get the loud grinding noise then it fails. Any one know how to fix it?

  • eking537 May 19, 2009

    Same problem with grinding noise and scanner failure. I can copy and print but not fax or scan. Anyone have ideas how to fix?

  • Anonymous Mar 23, 2014

    can`t fax



5 Answers

Thomas Christopher

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Issue An 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution

  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved. If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.     Here is a manual if you dont already have one.

Posted on Nov 01, 2007

  • Thomas Christopher
    Thomas Christopher Nov 06, 2007

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    Please post an answer so we can help you further.
    If it worked please rate this post as solved.




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Hi, believe it or not, this worked..,

unplug unit for 30 sec.
press and hold # key plus 3 key (keep holding)
plug in unit again
keep holding # and 3 buttons until screen says reset has occurred
release buttons, try copying or scanning

if you're lucky, you'll now have a functioning unit

Posted on Sep 27, 2009



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Amigo, só para ajudar a divulgar aos usuários de Bulk. Se o código de erro 0xc18xxxxx ou 0xc19xxxxx do sistema de tinta da impressora HP Photosmart C6180 for exibido no painel dianteiro, faça o resete da seguinte forma:

1- aperte a tecla com sinal # (jogo da velha) e o número 9. Segure as 2 (# + 9) apertadas ao mesmo tempo.

2- desplugue a impressora da energia,

3- ligue (com as teclas ainda apertadas) e espere uns 15 segundos até a impressora desligar.

4- Aí é tudo normal, liga novamente ela pede as configurações iniciais, configuração da linguagem, faz a limpeza e OK!

A tinta preta original da impressora C6180 é pigmentada e as demais corantes. Contudo para o bulk-ink é melhor utilizar só tintas corantes que possuem melhor fluidez, evitando entupimentos e problemas. RESOLVI O PROBLEMA DO MEU BULK-INK SUBSTITUINDO A TINTA PIGMENTADA - QUE VEIO COM O BULK - POR TINTA TIPO CORANTE.

Posted on Feb 01, 2009


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On trying to fax my photosmart C7180 to and international number it scans my 3 sheets and then grinds and also dials the number then when the arrow n he screen shows page 1 is faxing it just stops and prints out error 350

Posted on Sep 16, 2008


Unable to scan,copy or send a fax.I can copy from desktop help R.FARDA

Posted on May 16, 2008

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Unable to send, copy or send fax

Sounds like the scanner bulb is burnt out or it's not able to move the scanner sled.
It should be saying "scanner error" as well. (and I think you meant unable to scan, copy or send fax)
No fix unfortunately other than getting a replacement unit (which I believe now is the 8500 premiere)

If you need a replacement, your timing is good, they are $200 off right now, and selling for $299.

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My HP Photosmart C5240 will print from computer but will not scan or make copies.

Is there any error message displayed on the control panel of the printer just like one of the following:
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Scanner System Failure
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You may want to try following these steps:
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2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

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Your printer should still be under warranty.
Either take it back to the place where you purchased it or call HP. Their number should be in your manual.

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Please follow the steps and then let me know the results:Click Here

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Check the following steps:

Connect the printer directly to the wall outlet and

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold # and 6 while plugging in the power cord

Try to check the result.



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good luck...

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Thanks J

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