Remove the water tank out.Then turn off the machine.Then turn on the machine.It will give message, water tank out or no water tank.Insert water tank then see.If it go further "please wait".
But if its still not going beyond please wait, then its internal fault.The temperature thermostat is stopped working or its not heating inside.So the unit is just displaying please wait.The thermostat and heating element has to be checked and replaced.------------
This will help.Thanks.Helpmech.
Very correct, the thermo blocks.The thermo-blocks works as a heating object, but it functions thermally.this stops the unit to go beyond " please wait" message.For that unit has to be disassembled and then the thermo blocks can be replaced.After connecting thermo block its voltage has to be checked.Getting it replaced is advisable.-------------
Thanks.Helpmech
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I have tried what you suggested but still no go. Have now spoken to an engineer and they say there isn't a element there is a thermo block and that is probably what needs replacing.
the original solution did put us on the right track so we didn't waste time calling out an engineer to identify the problem. We are having an engineer to replace the thermo block
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