20 Most Recent Franke Saphira Espresso & Coffee Maker Questions & Answers

you have problems with the brewing group. perhaps the o-ring on the upper piston is broken.

Franke Saphira... | Answered on Mar 13, 2018

DESCALING The Saphira has an integrated descaling program. The procedure takes about 60 minutes. Once started, the descaling procedure may not be stopped. • When acid-containing descalers are used, immediately remove any splashes or drops on sensitive surfaces, particularly from natural stone and wood surfaces. Also, take the appropriate safety precautions. • Turn off the Saphira by pressing the "ON/OFF" button. • Press the button "Descale" until an acoustic signal is heard. • Display: EMPTY DRIP TRAY (Fig.1) • Display: INSERT AGENT IN TANK • Display: PRESS DECALCIFYING Dissolve 2 DESCALING tablets completely in 2.5 cups of water in a vessel and pour the mixture into the empty water tank. Place a sufficiently large container under the steam tube and the coffee delivery outlet. • Press the Descale button • Display: UNIT DECALCIFYING • Display: PLEASE WAIT • An acoustic signal is heard. • Display: EMPTY DRIP TRAY (Fig.1) • Display: FILL WATER TANK • Display: PRESS DECALCIFYING • Press the Descale button • Display: UNIT DECALCIFYING • Display: PLEASE WAIT • An acoustic signal is heard. • Display: EMPTY DRIP TRAY • Display: CLEAN CONTACTS
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Franke Saphira... | Answered on Mar 02, 2018

hi , sounds like the dump valve solenoid has failed or the valve on the base of the brewer has failed probably stuck,.which is the more likely culprit. let me know if you require more in depth help.
its not a problem that can be resolved by a novice.

Franke Saphira... | Answered on Dec 11, 2017

Make sure the wires are correctly connected to brew motor

Franke Saphira... | Answered on Jan 13, 2016

I have just bought a Franke Flair coffee machine second hand. It looks like new and the seller said it was in good working order - however it does not have the grinder blocker and I think we need one. I wouldn't mind also getting the once over from an expert and then maybe some kind of ongoing contact should we have problems with it. What are your rates?

Franke Saphira... | Answered on Dec 01, 2015

you might escape this fix without using specially tools or screwdrivers. you are receiving this message because the rinse head sensor isn't working properly.
during the machine movement the rinse head down sensor was not triggered.
1. check the gap between the top of the rinse nozzle & the bottom of the pipette. measurements should be around 1.5 to 2mm
2. you might have to invite the newelectronx 102 to the party and check the sensor. if necessary open the machine with the correct screwdrivers and adjust the sensor. this should get you through the rinse cycle.

Franke Saphira... | Answered on Aug 05, 2015

That could either be an increase in water pressure or the shot timer needs to be reset to a lower value.

Franke Saphira... | Answered on Dec 12, 2014

saphira? check the air nozzle on top of the cappu-outlet . if the machine indicates that you should descale, the cleaning cyclus wont work. to descale you have to turn off the machine by pressing the on-off button on the front side (behind the tea-and steam button). if the machine is turned off, press the descale button for 3 seconds. after the descaling cyclus you will be able to clean the machine.

Franke Saphira... | Answered on Nov 25, 2014

you need to shut down the machine on the frontpanel first. then you must push the descale-button (the one with the little triangles on it). the machine will give the instructions on the display. note that you have to use exactly 0,7 L of descaling product. the same for the rinsing water. if you use more, it will take a very long time ;-)

Franke Saphira... | Answered on Oct 16, 2014

the right hand panel needs to be removed. once removed you will have access to the brew unit. half way up the brew unit you can see the switch that is needed to be replaced. the switch is secured by a couple of screws. and attached by 2 control wires. from there it is a simple replacement of the switch. if you require further info. feel free to email me.. bob

Franke Saphira... | Answered on Jul 31, 2014


Franke Saphira... | Answered on Jul 12, 2014

It might be good idea to disconnect the coffee valve and switch on machine as it's 230v and might be shorted and tripping and blows fuses.If it is then replace brew valve.

Franke Saphira... | Answered on Jul 09, 2014

Check that the pin on the drawer cover is not broken.This pin will activate the micro switch that tells drawer is in place.

Franke Saphira... | Answered on Jul 09, 2014

It's the brewer unit issue.Does your unit make loud noise when you start the machine if it does then it's drive motor fault mostly it's one of the screw that holds the motor may be broken.

Franke Saphira... | Answered on Apr 13, 2014

The machine has two pumps - one for each boiler. Did the Franke man check both pumps were working. If the main boiler pump has failed, the machine will know that the rinse hasn't occurred and won't go any further.

Franke Saphira... | Answered on Mar 30, 2014

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