When ever I tried to scan a document into the computer from my hp 7410 scanner glass and / or automatic feeder, I always get an error message that says " Original were removed from the input tray of the automatic feed. Please replace the originals and click New scan. To scan from the scanner glass instead, make sure that all items are removed from the automatic feeder. Then close the HP scanning software and start again. Ok "
The above statement shows up, even when document is on the automatic glass. I tried scanning 8 pages of document into the computer through the automatic feeder, the pages began scaning and the number of documents scanned increased with each page scanned page up until after the 8 page, when the scanner tried to scan the 9th page that was not there, there was also a grinding noise, after which the above error message occured. I have checked to see if there is any paper jammed in automatic feeder but none was seen after lifting the auto feeder cover
This is what HP has to say
This document applies to all HP product models.
Issue
When the product is turned on or in the middle of an operation, an
unexpected noise occurs, such as clicking, thumping, or grinding.
Blinking lights and error codes might accompany the noise.
NOTE: Noises can be caused by a number of things.
This document focuses on isolating, identifying, and resolving known
causes of product noises.
Solution
Noises are subjective and can be difficult to describe. Some noises are
normal to the operation of the product and might include the following:
Abnormal noises are a symptom of a problem. The most accurate way to
determine the origin of a noise is to isolate where it comes from and
when it occurs. Use the following steps to try to isolate the noise
issue.
NOTE:
Error codes might indicate the source of the noise. Make a note of any error code or blinking lights that appear.
Step one: Check for loose or broken parts
Step three: Check connection with computer Turn off the computer
to determine if the computer is the source of the noise. If the noise
persists, proceed to Step four. If the noise stops when the computer is
turned off, try to isolate any issues with conneProblem with scanning both from the auto feeder an - c00636182.gifl>
) to turn off the product.
) to turn off the product.
) to turn on the product.
) to turn off the product.
NOTE:
Remove any paper jam carefully as it is possible to damage the product when removing a jam from the fProblem with scanning both from the auto feeder an - c00636182.gifroduct.
) to turn on the product.
) to turn off the product.
If the product is plugged into an uninterruptible power supply, that source might make a beeping or whistling noise.
) to turn on the product.
Step eight: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.
) to turn on the product. If the noise persists, proceed to the next
step. If the noise stops when plugged directly into a wall outlet, the
power strip or surge protector might not be allowing sufficient voltage
to reach the product and might need to be replaced.
Comments by scrodamoon in premium
SOURCE: Problem with scanning both from the auto feeder and from scanner glass
have you replaced or repaired any part of the printer recently?
this does not seem like a paper jam.. problem is somewhere else..
) on the Windows desktop.
NOTE:If you have more than one HP product installed, double-click the HP scan icon (
) for the product you are scanning with.
), click All Programs
, click the HP
folder, click the name of your HP product, and then click HP Scan
.
NOTE:Depending on your HP product, you might not have all the following scan options available.
First you need to determine if it's doing from both the top and the glass.
1-assuming you are using the feeder to fax,copy or scan (the part that automatically picks up the paper) it comes out with a streak. Make a copy putting the paper on the glass and look at the copy. Does it have the streak?
2-lift the top and look to the left there should be a small 1inch glass, this is where it makes the copies from the feeder, is there a dot or white out or is the glass dirty? that's your streak, the paper is moving to make the copy,so the dot now looks like a line as opposed to making a copy on the glass it just sits there so a dot will stay a dot.
2- Clean with water or alcohol.
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My main concern is getting the scanner to scan from the scanner glass into the computer. How can i get the scanner to scan. The scanner light and carriage move across the scanner glass, but at the end, this error message show on my computer scream, "(Original were removed from the input tray of the automatic feed. Please replace the originals and click New scan. To scan from the scanner glass instead, make sure that all items are removed from the automatic feeder. Then close the HP scanning software and start again. Ok "}'' This massage seems to suggest that there might be something in the auto feeder, but nothing is visible. what else could be done
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