You can try the customer support number:
877-777-8042
FoodSaver's customer support website:
http://www.foodsaver.com/Support.aspx?id=sfaq&fgid=21
If you get nowhere with this, you could check to see if a thermal protection fuse is blown. Most electrical appliances that involve heat have a small thermal fuse that can be purchased at most Radio Shack stores. It's a small thing, about 1/2" long, with a cone-shaped end and wires coming from each end.
I hope you can fix this. Good luck.
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