Model: Samsung RB215LABP Bottom freezer The ice maker is full of ice and seems to be frozen, as it won't release said ice. I heard to press a black button for a while to make it come out, but that has not done anything. How can I make my ice maker clear out and produce ice again?

I noticed that the ice maker on my RB215LABP / RB215LASH was stuck with ice in the tray and would not cycle. The obvious thing to do was to unplug the fridge enough to loosen the ice and hope that it would cycle. This would be the same as a power outage. After 30 minutes, the ice was loose, but the ice maker didn't cycle. Additionally, both the freeze and the fridge indicators were flashing a single bar. The net was very little help other than to "call a Samsung tech". I did what I typically do - play with the controls ;). I held the super freeze and super cool controls for > 5 seconds and the entire LED panel lit up and the fridge started beeping. Holding just the super cool control for > 5 seconds returned the fridge to normal indication and the controls now worked. Additional research on the net revealed a secret black button under the ice maker. If you hold this button, it will manually cycle the ice tray and release the ice. Multiple cycles may be required. Here is the link showing the button:http://ars.samsung.com/customer/usa/jsp/... The fridge seems fine now. I'm especially displeased that this information was not in the owners manual, or readily available online. Hope this info helps someone else out! I noticed that the ice maker on my RB215LABP / RB215LASH was stuck with ice in the tray and would not cycle. The obvious thing to do was to unplug the fridge enough to loosen the ice and hope that it would cycle. This would be the same as a power outage. After 30 minutes, the ice was loose, but the ice maker didn't cycle. Additionally, both the freeze and the fridge indicators were flashing a single bar. The net was very little help other than to "call a Samsung tech". I did what I typically do - play with the controls ;). I held the super freeze and super cool controls for > 5 seconds and the entire LED panel lit up and the fridge started beeping. Holding just the super cool control for > 5 seconds returned the fridge to normal indication and the controls now worked. Additional research on the net revealed a secret black button under the ice maker. If you hold this button, it will manually cycle the ice tray and release the ice. Multiple cycles may be required. Here is the link showing the button: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=1&PG_ID=0&AT_ID=135678&PROD_SUB_ID=0&PROD_ID=56. The fridge seems fine now. I'm especially displeased that this information was not in the owners manual, or readily available online. Hope this info helps someone else out!

I noticed that the ice maker on my RB215LABP / RB215LASH was stuck with ice in the tray and would not cycle. The obvious thing to do was to unplug the fridge enough to loosen the ice and hope that it would cycle. This would be the same as a power outage. After 30 minutes, the ice was loose, but the ice maker didn't cycle. Additionally, both the freeze and the fridge indicators were flashing a single bar. The net was very little help other than to "call a Samsung tech". I did what I typically do - play with the controls ;). I held the super freeze and super cool controls for > 5 seconds and the entire LED panel lit up and the fridge started beeping. Holding just the super cool control for > 5 seconds returned the fridge to normal indication and the controls now worked. Additional research on the net revealed a secret black button under the ice maker. If you hold this button, it will manually cycle the ice tray and release the ice. Multiple cycles may be required. Here is the link showing the button:http://ars.samsung.com/customer/usa/jsp/... The fridge seems fine now. I'm especially displeased that this information was not in the owners manual, or readily available online. Hope this info helps someone else out! I noticed that the ice maker on my RB215LABP / RB215LASH was stuck with ice in the tray and would not cycle. The obvious thing to do was to unplug the fridge enough to loosen the ice and hope that it would cycle. This would be the same as a power outage. After 30 minutes, the ice was loose, but the ice maker didn't cycle. Additionally, both the freeze and the fridge indicators were flashing a single bar. The net was very little help other than to "call a Samsung tech". I did what I typically do - play with the controls ;). I held the super freeze and super cool controls for > 5 seconds and the entire LED panel lit up and the fridge started beeping. Holding just the super cool control for > 5 seconds returned the fridge to normal indication and the controls now worked. Additional research on the net revealed a secret black button under the ice maker. If you hold this button, it will manually cycle the ice tray and release the ice. Multiple cycles may be required. Here is the link showing the button: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=1&PG_ID=0&AT_ID=135678&PROD_SUB_ID=0&PROD_ID=56. The fridge seems fine now. I'm especially displeased that this information was not in the owners manual, or readily available online. Hope this info helps someone else out!