Print head slams to left side, printer/carriage stall

In this case unplug the power supply from the Printer........... 1. Open the Printer Cover.......... 2. Remove both the Catridges from the Printer............ 3. Move the Catridge Carrier which holds the catridge from right to left and from left to right for about 10 times............ 4. Try to make a copy without the catridges........If this works and it gives a Blank Page out............ 5. Insert both the catridges turn the printer off and turn it on again........... 6. Now it should work fine........ Good Luck......

Hi there maximum time we found it is a the head problem. The print head is what the cartridges sit in inside of the printer. For resolve the problem please follow these.


Open the printer and wait for the carriage to slide over. Some how if its not come then Unplug the printer & Manually slide the carriage.
Now Remove the ink cartridges from the print head & Use wet warm cotton swab or use alcohol to thoroughly clean the print head.
Repeat this until there is no ink residue coming off on the cotton swab. After finished it make the head dry then fix it back. Now Try to print something now

If that does not work then follow the next step.


Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope that's start working , if no luck then Uninstall the printer driver & restart the PC & Printer both again. Now install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.

i get this message on my printer
carriage stall clear carriage obstraction

i change the prints head and the colours catrage and still have the same message
can u help me

there are two cartridge one is the ink cartridge which can be found on the left side of the printer (in front)and the other one is the head cartridge that can be found on the right side if you will open the printer cover that is the carriage check it if the flip cover is lock properly then try to reinsert the head cartridge..

If you can re-install the encoder strip. The encoder strip is a clear plastic strip with black lines on it that the carriage uses for position. It has a spring on the left and a hook on the right and runs thru a sensor at the back of the carriage unit. If it is missing or dirty you won't be able to print.

The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.

Solution
The print carriage is the device which contains the print head and moves left to right during printing.
Figure 1: Carriage Assembly

To resolve this issue, follow the steps below in the order presented.

Step one: Print a Self Test

Follow the steps below:
1. Press the Setup button.
2. Select Print Report and press OK .
3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.

Step two: Clear the paper path

Follow the steps below to clear the printer of any jammed paper and reset the printer.
1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.

NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

2. Open the top access door.

Figure 2: Opening the top access door

3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.

Figure 3: Paper jammed on the left side

Figure 4: Top view of paper jammed on the left side

Figure 5: Paper jammed on the right side

Figure 6: Top view of paper jammed on the right side

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.

If the carriage is stuck on the right side:
a. Check for any paper or object that may be restricting the carriage.
b. Move carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still in the printer.

If the carriage is stuck on the left side:
d. Check for any paper or object that may be restricting the carriage.
e. Move carriage all the way to the right side.
f. Check the paper path all the way to the left side and remove any paper still in the printer.

If the carriage is stuck in the middle:
g. Check for any paper or object that may be restricting the carriage.
h. Move carriage all the way to the left side.
i. Check the paper path all the way to the right side and remove any paper still in the printer.
j. Move carriage all the way to the right side.
k. Check the paper path all the way to the left side and remove any paper still in the printer.
4. Remove the rear access door or duplexer (if installed) from the back of the printer.
5. Check for and remove any paper still in the printer.
6. Replace the rear access door, and close the top access door.
7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.

NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.

8. If the Power light is on steady, print a self-test page as done in Step one.

If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.

Step three: Plug the printer directly into a wall outlet

Verify that the printer is properly connected to a suitable power source by following the instructions below.
1. Verify that the computer and the printer have a three-prong power plug.
2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
3. Try the print job again to see if this step resolved the issue.

NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.

4. If this did not resolve the issue, proceed to the next step.

Step four: Service the product

If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps

Hi ,
This product clearly needs a servicing as far as my experience goes . Still we shall go ahead and try to reach the solution or else this definitely needs servicing. I shall explain why -
1. check cartridge on right : if you have replaced the black cartridge and have been using the original cartridges then its an issue with the print heads. The black print head needs to be replaced by the local service centre . There is a blockage in the nozzles of the print cartridge that passes out the ink.
2. slam to the right : if i am not wrong this is the carriage you are referring to. Do the following steps (though i presume you might have done it if you have reset the printer)-
a. pull out the power cable
b. open the cartridge door and hold the carriage with your hand and move it manually 4-5 times left to right with as much speed as possible....there should be no obstruction on the way it moves.....if there is a pin / peice of paper / any obstruction - remove it if you can. The carriage could also slam if the pin of its movement has gone loose and it keeps on slamming uncontrolably. This seriously needs a servicing from the local service centre.

There is a Optical sensor under the print head drive assy. You might have dust blocking this sensor.

"Carrier stall" Error and the Carrier Slams in the Printer ID:ENUS12078
If the printer carrier is slamming into the side of the printer, please try the following:

1. Disconnect the power supply from the back of the printer.
   
2. Open the front cover of the printer where the cartridges are located.
   
3. Look for two black bands that span from left to right (they should have one serrated side and one smooth side). Just above the black bands there is a transparent strip; this strip is called the Encoder strip.
   
4. Flick this strip lightly with your finger to make sure that it is running smoothly from left to right. You may need to do this two or three times. CAUTION: Do not pull the strip!
   
5. Close the front cover of the printer and reconnect the power supply.
   
6. If the problem persists, you may need to contact Lexmark Technical Support.

I ahve the same problem can anyone help it keeps slamming !!!!!