20 Most Recent Dell 962 Photo All-In-One InkJet Printer Questions & Answers


Dell 962 Photo... | Answered on Jul 19, 2020

I had the same prob..... I fixed it I took a clean soft rag sprayed Windex on it wiped off the ic type board on the front of the cartridge and also the board on the inside that the cartridge rest up against,,, turned it off and on put a copy under the scanner and kaabam it printed a month of pulling my hair out it works

Dell 962 Photo... | Answered on Nov 05, 2019

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Dell 962 Photo... | Answered on Nov 04, 2019

The driver can be downloaded from: Driver Update. Use their tool and make required updates.
wish you best of luck

Dell 962 Photo... | Answered on Oct 31, 2019

If this is a Dell 093-962 try the following -
  1. Turn the printer off.
  2. Reseat the toner mentioned in the error. For instruction on toner removal and installation for your specific system please check the User Guide.
  3. Once toner is re-seated, power the printer back on and check for error.
  4. If no error reported try printing a Settings page.
    • Press the Menu Button on the printer.
    • Highlight Reports/List and Select.
    • Highlight System Settings or Printer Settings (depending on your specific printer model) and Select.
    • The Report should now Print.
  5. If the 093-862 error recurs please try another toner from a working Dell Laser Printer of the same model or from stock (If available).
  6. If the error recurs with a working or 2nd toner please confirm that the Toners used are Dell Branded.
  7. If non Dell toners are used please ensure that you have the 'Non Dell Toner' option turned on.
    • Press the Menu or Info button on the Printer Operating Panel.
    • Scroll down until Admin Menu is Displayed and Select (If there is no admin menu go to next step).
    • Scroll down to Maintenance and Select.
    • Scroll down to Non Dell Toner and Select to turn it on.
    • Re-start Printer for the setting to take effect.
    • Detailed instruction for turning on the 'Non Dell Toner' option for a specific model can be found on your systems User Guide.
  8. If toners are Dell branded and error recurs please contact Dell Technical Support for further advice.

Dell 962 Photo... | Answered on Jul 31, 2019

Here is a possible solution to the dell printer BS when I bought replacement cartridge for the black I didn't want or need the color. When I attempted to replace it would say unsupported cartridge on the computer screen and right cartrige error or w/ever it said. who cares . It is a S C A M but if you only need black try this... Take a hammer and smash the printer NO DON"T ... Roofer joke. Seriously though just remove the color cartridge and snap it shut empty with the black " replacement cartridge " snapped in and your good to go in black and white. I bought my replacement cartridge at
( S T A P L E S ) no one has one better. good luck sorry if it doesnt work for you I'm only saying that it worked for me. P.S. Thank you and "DUDE I'M NOT GETTING A DELL"!!

Dell 962 Photo... | Answered on Jul 17, 2019

Dell printers are very fussy on nondell cartridges. Good luck. I have 2 Dell printers and they refuse to take non dell cartridges or manual ink refills.

Dell 962 Photo... | Answered on Apr 04, 2018

The problem could be because of ONE out of FIVE problems listed below. Try the steps recommended and it should fix the problem.

Dell 962 Photo... | Answered on Jan 02, 2018

if you do not have anti verios you get down load free version on internet. i use avast.downnload it and run

Dell 962 Photo... | Answered on Oct 16, 2017

click onj the printer ---properties and check the compatibility settings
make sure that the printer driver is downloaded from the manufacturer downloads site for that machine

Dell 962 Photo... | Answered on Jun 20, 2017

Hi, The problem here is that the CD has an older version of the driver which has some known issues. Few steps will be required to fix this.
  1. Unplug the printer
  2. Goto control panel -> Add/Remove programs (or) Programs & features (Vista), uninsuatll the Dell Printer software if listed.
  3. Download the Driver from the Dell Support Website

XP Driver
XP Printer Application
Vista Driver
Vista Printer Application

Hope this works... Please rate your feedback!!! Thanks

Dell 962 Photo... | Answered on Oct 12, 2015

That's because you don't get them from Microsoft; you get them from Dell. Since you didn't specify if it was 32bit or 64 bit I attached the link to the page that has access to both. Dell 964 Photo All In One Printer owners thread W7

Dell 962 Photo... | Answered on Mar 21, 2015

It takes time for the buffer to load from the computer. How much time depends on the memory in the printer. There is usually some slight delay to be expected.

Dell 962 Photo... | Answered on Jan 17, 2015

I don't know about the cd, but here's a direct link to the drivers, software and manuals. Everything you should need to set up your printer. Product Support Dell US

Dell 962 Photo... | Answered on Jan 14, 2015

u have to do a flea power on thee printer end turn off the printer and connect the cables back after unplug

Dell 962 Photo... | Answered on Nov 28, 2014

Google "Dell 966 inkjet printer manual" and download.

Dell 962 Photo... | Answered on Sep 03, 2014

hi there,

you can try these steps:

try to remove the new black cartridge. get a clean cloth. gently wipe the copper strip of the cartridge. unplug the power cable of the printer. gently wipe the contacts of the black cartridge carrier (where you put the black cartridge in). close the carrier, plug the power cable back in. install the black cartridge. then check for the error code.
if you still have same error code, try the old cartridge.
if the old cartridge still works, you need to contact dell for the replacement of the black cartridge (if you purchase the black cartridge from dell)
if the old cartridge is also giving same error. try the steps on the color cartridge as well, it might be with the color cartridge error.
or both.
worst case scenario the contacts on the printer carrier might be broken already.
but in this kind of situation. 98% it's the cartridge that's causing the issue.

have a great day :)

Dell 962 Photo... | Answered on Jun 14, 2014

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