STEP 1: Soft Reset
Simply press and hold the power button for 20 seconds. The soft reset would refresh the player. After doing the soft reset, try to turn on the player once more. If this didn't resolve your issue continue to step 2.
STEP 2: Firmware Update
Firmware controls the functions of your device (how your device operates). In cases where the product does not perform as intended, the update fixes the issue by replacing the current firmware with the latest enhanced version.
Please be reminded that for your player to work properly you need to meet the requirements below.
- Windows XP SP2 or higher
- Windows Media Player 10 or 11
To Download the Sansa Firmware Updater, you may copy and paste this link to the address bar of your web browser:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
To Know More on Using the Sansa Firmware Updater:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=306
If you encounter any issues with the Sansa Firmware Updater, we can try to use the Manual Firmware Update.
There are three versions of the Sansa e200 - Version 1, Version 2, and Rhapsody. This can be found by going over to "Settings" if you found "format" then you have a "v2" or look at the back of your player and check the exact model number under the "CE" logo it should say "model:e200" for Version 1; "model:e200 V2" for Version 2; and "model:e200R" for Rhapsody Version. Make sure that you choose the correct firmware version for your device as updating it using the wrong firmware version may render your device useless.
E200 Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=15209
E200V2 Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=13548
E200R Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200R&thread.id=2280
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