Question about SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e200 load main image failed

Sumthing's really wron g with my sansa e200 when i turn the unit off the only display that i get is "Load main image failed Switch to recovery mode" When I turn on the product it get a "Load main image failed Switch to Recovery mode"

Posted by C_wek_13 on

  • C_wek_13 Aug 04, 2008

    yea but i dont kno how to delete stuff on it because it wont connect to the computer



1 Answer


  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 8 Answers

I'm thinking that it has too much info on it, so it ets stuck when you turn it on.

Posted on Aug 02, 2008


1 Related Answer


  • 1 Answer

SOURCE: sansa e200 load main image failed

I have also encountered the same problem. "Load main image failed Switch to Recovery Mode" What I did was: 1. Download and install the Firmware Updater Software from SanDisk "" 2. Bring up the Sansa into recovery mode by: -Switch the Hold Switch to Locked Position -Hold (and continue to hold) the Record button -Press the menu button (may a need an extra hand) while plugging in the USB Cable to the computer 3. After the Sansa is in the Recovery Mode saying: "... Enter 2.0 MSD" (Means that it is currently in MSD) 4. Right Click on the Sansa Firmware Updater icon in the System Tray (near the clock) and select "Update Now" 5. Once the dialogue box appears, DO NOT SELECT AMERICA, but chose Japan and Update. 6. Follow it's procedures till the end. -The screen will tell you to unplug then press finish. BUT WAIT! -I press the finish button first, then right click on the "Safely Remove Hardware" icon on the System Tray and properly stopped the USB device. -After stopping (and unplugging), the Sansa's screen continues with the rebooting process and finishes the update. -It will automatically restart, but the Hold Switch is still on Lock. I must then turn off the Hold Switch and press Menu to turn on the Sansa. -So far, it seems to work. In summary, I think the "America" download site doesn't have the latest firmware to fix this problem, but the Japan site does. Next, the improper unplugging of the device may prevent the update process to complete. I've seen from other forums that people who had prematurely (improperly) stopped the updating process.

Posted on Apr 04, 2007


Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My Sansa e260 says "Load main image failed. Switch to Recovery"

Sansa has a tool called firmware updater.

also here is a good forum for the e200 series
you can download the firmware for your region and get instructions.

Good Luck

Jun 05, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e200 load main image failed

If this happened after updating your firmware, the Sansa FAQ from here says try this -

03. "Load image failed" appears after updating e200 firmware Applies to the following Operating Systems:
  1. Windows XP, Vista
This error may be caused by the firmware failing to load or the file system is corrupted.
STEP 1 – Reset the player
  1. Press and hold the Power button for approximately 30 seconds.
  2. Turn the player back on.
If the error persists, proceed to steps 2 and 3.
STEP 2 – Connect the player in Recovery Mode
  1. Turn off the player.
  2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
  3. Press and hold the REC button and connect the device to the computer.
  4. A message will appear on the device display screen confirming the connection and a 16MB partition will be viewable in My Computer.
  5. Release the REC button.
STEP 3 – Download and update the firmware
  1. Download the firmware from the Sansa Forum.
  2. Open the zip file
  3. Extract all the firmware files to the 16MB-FORMAT drive.
  4. Disconnect the player.
  5. Slide the Hold switch to the unlock position.
  6. Turn on the player

Dec 29, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa player wont turn on

To get it in recovery mode. Put the Hold switch into the lock position. Then hold REC and Power for about 10 seconds.

You need to hook up your cable after that and you can reset the firmware.

Nov 17, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Can't turn on my MP3

1-866-726-3475 Sandisk Customer Support

click on support at the top; click on MP3 players,
find your Sansa and click on it there’s a lot of info

Mar 10, 2008 | SanDisk Sansa e200 MP3 Player

2 Answers

Sansa e200 won't turn on

Load main image failed refers to a bad firmware file on the device. You can download and run this recovery tool from the SanDisk website. Best of Luck.

Sep 07, 2007 | SanDisk Sansa e200 MP3 Player

2 Answers

My sansa isnt working.........

bring it back to your sansa e200 retailer.

Dec 04, 2006 | SanDisk Sansa e200 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e260 MP3 Player Logo


Ask a Question

Usually answered in minutes!

Top SanDisk Audio Players & Recorders Experts

Jean Sintulaire

Level 3 Expert

759 Answers

Daniel Dollive
Daniel Dollive

Level 3 Expert

315 Answers

aliasger yq

Level 2 Expert

219 Answers

Are you a SanDisk Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides