The water tank is getting really hot,steams come out the sides of it but no steam is coming out the bottom.

I was having the same problem. No steam out the bottom. I took the whole thing apart and cleaned it...inside and the mop heads. I now get water to the heads but steam is still coming out the sides of the unit and leaking. I took it apart again and this time had my husband look at it. He found a tube with a spring in it...the spring had punctured the side of the tube and was leaking inside the machine! I am really upset by this as the machine never really worked right from the beginning but I really did not know it was not supposed to work this way. Now the machine is over a year old. I will be calling tomorrow and complaining but am not very optimistic that they will do anything and from what I have been reading will NEVER buy another one!

Hi,
The mop is clogged...

Here is a tip that I wrote about the Euro-Pro Shark Steam Mop and why it maynot be getting steam to the head...

Euro-Pro Shark Steam Mop Problem

Here also is a link to get any of the Shark Manuals that you need.

heatman101