I cannot remove the brush roller on the Shark Navigator Lift-Away. It has thread caught in it that cannot be removed without actual removing the brush roller.

What is your model number?

This was stolen from the Internet:

Shark Navigator Lift Away Deluxe NV360 Roller Brush Belt Replacement

Anthony

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is effecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.thinkcrucial.com/search?type=product&q=shark

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

I have the Shark Professional Life-away. Maybe the same, or similar to yours. If its the same, there are 8 screws that hold everything together.

You probably found the two under the small rubber rollers located at the front bottom cover. There is one more hidden ***** under the "Hose Access" cover. Just pinch the two clips together (you may have to work these clips a bit to open the door) and you will see the last ***** inside.

The top cover should then lift off without a problem, just unplug the LED light cable (remembering its orientation) and you can get to the cover for the beater brush. Hope this helps!

You can view the manual (a page at a time) here:
Shark Navigator Lift Away NV351 26 Owner Manual Cleaning The Post motor...
But it looks as though they recommend using scissors to cut away at tangled stuff - not removing it.
Shark Navigator Lift Away NV351 26 Owner Manual Cleaning The Post motor...

Sounds like you broke the brush belt. Easy to replace and most come with a replacement attached somewhere on the vacuum. The light is probably just burned out from the impact

drill the head down to the shaft of the screw then remove plate, remove remainder of screw if possible, fit new screw.

Remove the rubber "bumper" material from the outer edge. Small slits are exposed where the roller is attached to the rest of the vacuum. u can figure the rest out. I wedged my finger in between the roller edge and lower plate. Use whatever you want. Hope that helps.

this link is the manual
http://www.sharkclean.com/manual/NV351_26_NV352_26_IM_ENG_SPA_101207.pdf

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance of your vacuum is crucial and will help it work at peak performance.

First things first let's focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they lose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuum's belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/collections/vendors?q=Shark

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/