Www.nec.com.au/.../dterm_series_i__dterm_ip_user_guide_for_ips.pdf
www.necbs.com.au/univerge/docs/seriesiug(ips).pdf
Ok It is all in those manuals above. Please download and read them.
Hello,kindly follow the procedures below.all you need is just A troubleshooting.
call the voicemail extension. when it answers press * it should ask for
user ID. enter 999 and use 999997 for sec code or 999. press 8 for
admin features and follows prompt to reset userid sec code
take care.
Hi there Anna,
Try these steps:
1. Speak ON
2. Key in 7 1 8
3. Choose 2 for Night
Please let me know if this works or if you need further instructions.
Hi Anna,
Can you unplug gray line cord from back of telephone wait a while and plug it back again? This step acts
as a reset of the phone.
Please let me know if this works or not so I could assist you further.
Can you press the Speaker button and then enter 7732.
Also, if yo pick up the handset and dial #66, what do you get on the screen?
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ok that might work but now I have another question before I can do that!
The screen on the phone is currently reading:
SYS. STA. UP DOWN
I can't seem to get it to exit from this screen!! I tried using the "Exit" button and even the "Help" button... also, I unplugged it, hoping it would reset but it will not.
What do I do to get it back to the normal screen where I can see the regular functions that follow the order;
LVMSG MORE
SETUP MGR
CHBX GREET SCHED MORE
Thanks in advance!!!
I unplugged the grey chord (it's the only wire connected to the phone) several times, and waited a couple minutes (as stated) but this did not work.
Is there another way??
ERROR
do you know of another way to reset since neither unplugging the chord & plugging back NOR dialing #66 worked???
thank you!
I called the voice mail and it asked for my personal security code, I dialed the * key as you said but it just told me that the "security code is not valid" and then pushed me through to the general voice mail message. I also tried hitting the * key again when in the voice mail but that did not work either. I tried calling my voice mail the normal way BUT couldn't figure out how to reset that way either. :( Is there another way?? We desperately need to update this system! Is there a combination of keys i can press to reset it??
Thank you in advance for all of your help.
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