I have a button on my reception phone labeled "night" which turns on and off the voice mail. Is there a way to turn it on/off from another phone in the office (I have the 32D and the others are 16D)? Thanks
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If you are using an Active Voice product (typical w/ NEC) you need to change the hours of operation on the voice mail system. "Night Mode" only changes the ringing characteristics of the phone system and where calls ring, not the greetings that play on the voice mail. The voice mail plays a particular greeting (Day/Night/Holiday) based on the time of day specified in the schedule. The system administrator for the voice mail would have to make this change.
To turn off your voice mail automatically, turn off your phone and turn it back on after 5 minutes, then you enter ##002# and press the green/dial button, it will automatically deactivate the voice mail from the phone. Then test it by dialing the number of the phone from another phone to see if it will go to the voice mail or it will ring normally. I trust it will ring normally after doing the ##002# and dial voice mail reset.
Hope this helped you. Thanks for using fixya.
Hi,I am assuming that you mean the voice mail greeting. If this is the case at your reception phone press the Voice-mail key, enter your passcode, then enter 0, 5 , 7 the prompts will let you listen to the current greeting, then press 3 (to discard and re-record you greeting message) press the # key to save and NOT button 2. I have sent you a helpful video about how to use the DCS Voice Mail. More like this are available to view on Youtube search 'abbeytel' or go to http://www.abbeytelecom.com
the night mode message that is being used is the main phone's (phone with lowest Ext. number) night mode message that was customized through it's voice mail.go on the main phone and listen to its voice mail. (voice mail ext. usually 165)continue listening until you hear some options.select the voicemail management optionthen select the change personal greeting optionthen select the after hours greeting optionhope this helps!
Your phone is fowarded to Voice Mail and do not disturb is on. Turn DND button off. If it is not the case on your phone press intercom # key 601 then hang up. Then do intercom #key 604, dial your voice mail extension numbe, r press the speed dial Select button, dial 16, press the redial button then hang up.
Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.
Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?