Dyson dc 17 vacuum. brush not moving

It's possible your brush roll motor is going bad.

Hi Eric,

I would recommend having a look at this video which should hopefully help.

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

All the best,

Allan

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

they have bearings at the ends of the brushbar it will be them that need changing

Something is causing the brush to slow down, either it is full of hair or debris or the brush itself is wearing out and may need changed. The noise you are hearing is the motor protector keeping it from burning up becuse there is some type of drag on the brush. If there is no issues with the brush then I would suspect the clutch assembly is worn and needs replaced. Here is a diagram for you to look at and go from there.
http://www.espares.co.uk/diagram/dyson/dc14-vroom/p/1086/716/0/474352

LOL do you mean when you move the vacuum forward (say into a baseboard)? it makes the loud shocking noise.. i hate that too.. but that's the crazy Warning sound indicating something is stuck (like you sucked up an area rug) or you have run into something and it set off a sensor.

It's likely that one of the brush roll bearings has worn out. This is not uncommon. I think you'll find that you have to replace both the brush roll and the sole plate at the same time. Dyson sell them together as a kit.

When using the Dyson or for that matter any other vacuum cleaner that has a motorized roller brush, you need to make sure that you AVOID open carpet edges since the suction end ( which has a roller with the brush) will grab open fiber ends. You should use an attachment or floor tool when cleaning open edges of your rug or carpet. Most vacuum cleaners come with a range of attachments that be used be used appropriately.

try ajusting the height of the wheels.

Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.