I have a Dyson Animal vacuum - about 3 years old - and the beater bar won't turn. I can't find my manual anywhere - any suggestions as to the cause?

this link is for manual check belt is ok
http://media.dyson.com/downloads/US/floorcare/Manuals/dc28_opmanual_usa.pdf

Hi there,

I'm sorry to hear that you're having difficulties with your DC17's brushbar. If it appears to have jammed completely, it's probably best if you get in touch with us directly so we can help - please call free on 1866MYDYSON, or email [email protected]. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

I'm sorry to hear you're having difficulties with your DC14 Animal. The brush control system is designed to make a ratcheting noise to warn you if something jams the brushbar. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=668&product=DC14-ANIMAL

Please note, the brushbar will never rotate when the cleaner is standing upright, or if you have the brush control set to 'Hard Floors'.

This should allow you to resolve your issue without further assistance. However, if you've followed the steps shown in the support guide and are still concerned, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Hello rebh. Generally when the vacuum beater bar will not turn it is because the belt that turns this beater bar has broken.

That said, most of the dyson's require you to buy a beater bar assembly which includes the belt. Any vacuum cleaner repair shop will have this part. OR go to this link http://www.searspartsdirect.com/partsdirect/brands-products/Dyson-Inc-Parts/Vacuum-Parts

Joe

Thanks for choosing Fixya!

There is a linkage between the on/off and the beater bar switch that probably has came loose or is broken. It also could be wires shorting out.

Beater bar was turning intermittently. No noise. Removed bar, disassembled ends and removed lots of junk. Replaced, and works like new, so far.

if your unit has a clutch it maybe that it is in the off position or the motor belt is broken your unit has to belts if its a clutched model 

I have a dyson 17 animal and have a loud noise comming from the beater bar area.Also I don't think the hight adjuster is working properly.

The clutch problem needs to be looked at by a serviceman or professional who can repair Dysons. Slipping belts are often a sign of being overused or with carpet/textures that have caused the beater bar extra tension. I suggest if this model means much to you to get it repaired.

Remove the glide plate at the bottom of rhe machine. Remove brush and broken belt. Fit new belt and re install brush. Fit glide plate, job done.
Its in the instruction book