Issue : The solutions in this document address the issue of print jobs getting stuck in the print queue need to restart to get the print
Solution :
Check this link
Step one: Download and install the Print Diagnostic Utility
Step two: Run the Print Diagnostic Utility
Step three: Resolve diagnosed printing problems
Solution two: Resolve the issue manually
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01851354&cc=us&lc=en&dlc=en&product=3374281#Solution1
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