USB Device I have install the software from original cd. but i can not connect the scanner. when USB cable connect following message appear. drivers needed for the USB device "SNAPSCAN" are not available. can you please let me know how can i fix the problm. I insall my G4 Mac. even I try my Mac Pro Book.

THE steps will guide you through a successful scanner to pc interaction

1

Unpack your new scanner and set it up. Follow package directions and setup instructions to assemble any parts that need assembly.

2

Plug in your scanner and power it up.

3

Insert the setup CD in your CD-ROM or DVD drive. It should autotomatically run. If it doesn't, click on "My Computer" and then on the CD or DVD drive to open the CD. Look for a Setup.exe file. Double-click on it to launch the setup disk.

4

Follow the onscreen prompts to complete the end-user agreement and install the necessary drivers and software to run your new scanner.

5

When prompted, connect the USB cable to the scanner, then plug the other end into the USB port on your desktop PC.

6

Windows will recognize that a new device is available on your computer, and find the necessary software and drivers to install it.

7

Restart your PC if prompted to do so.
Troubleshooting

1

Check all cable connections to be sure that they are secure.

2

Disconnect the USB cable from the desktop and the scanner.

3

Turn off your computer and let it cool down for 10 minutes.

4

Turn the computer on, then turn the scanner on. Reconnect the USB cable to the scanner. Try connecting the other end of the USB cable to a different port on your computer.

5

If none of these suggestions solve your problem, uninstall the scanner and start over.

Issue The error message 'An error occurred while communicating with scanning device' appears on the computer running Windows XP.This error occurs while using the HP scanning software. If the error message appears on the computer while scanning from a networked product, click here to troubleshoot scanner communication errors for the networked product (c00897542) (in English). This document does not cover the communication error message on networked products. Solution Beforeproceeding with the solutions in this document, use the product to makea copy in order to make sure that the hardware is functioning correctly. Ifthe copy function does not work, this document will not help resolvethe issue. Search the HP Web site for a document covering the errormessage that appears on the computer while copying. Ifthe copy function works, try each of the following solutions in theorder presented. After completing the steps for each solution, test theproduct. If the product still does not work, then proceed to the nextsolution.
NOTE: Someof the following solutions require that the computer be restarted.Consider printing this page or creating a bookmark to it, so that itcan be referenced after restarting the computer. Solution one: Restart the All-in-One and the computer Follow these steps to restart the product and the computer.
NOTE: Make sure that the product is connected directly to an electrical outlet and not through a surge protector or power strip.

1. Turn the power to the computer off.
2. Press the power button () to turn off the product.
3. Wait 10 seconds.
4. Restart the computer.
5. Press the power button () to turn the product back on.
6. When the computer restarts, try the scan again.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

This error can be caused by many different issues. Try the following resolutions in order until your issue is fixed-

1. You should disconnect and reconnect the USB cable at both ends to ensure there is a secure connection on the device side as well as the computer side. It may also be necessary to try a different USB port on the computer. Additionally, you may need to disconnect other USB devices, temporarily, in order to determine if a conflict exists.

2. unistall and re-install drivers-
1. Place the CanoScan Setup CD-ROM into the CD-ROM drive.
2. When the CanoScan Setup Utility menu appears, click the option to 'Uninstall the Software' and then follow the prompts.

3. Disable Third-party Software
Software applications that are active during installation can cause errors, installation difficulties and even abort the installation.*1 Close all running applications, including anti-virus programs, before installing Canon Software. You can also prevent these applications from starting through 'System Configuration Utility' (also referred to as 'msconfig') in Windows 98/Me, Windows XP and Windows Vista.

If your computer is part of an office network: Network permissions, security software, etc. may be interfering with proper communication. Please contact your System or Network Administrator before attempting to disable software on your system.

a. See your applications' documentation for instructions on how to close it.

b. If you are unable to locate the documentation or the application appears to be running after it is closed, disable the startup items in the Windows 'System Configuration Utility'.

c. If disabling startup items in 'msconfig' does not correct the issue, disable non-Microsoft related services in 'Services' tab of 'System Configuration Utility' window.

d. Attempt to install the Canon software (drivers). If the drivers were already installed, uninstall them (keep the third-party software disabled) and then reinstall the drivers.

e. After installation is complete, set 'msconfig' back to 'Normal Startup'.

//javaftper

To resolve this issue perform the following:

1. Click the Browse button on the error message.
2. Browse through the CD to Drivers -> windows 2000_XP .
3. Select the file hppcp504.cab , and click OK .
4. The error message "The Software that you are trying to install has not passed the windows Logo Test " appears. Click Continue Anyway .
5. If the error message "hpc20155.xml on HP LaserJet P2015 Series CD is needed " appears again, follow steps 1-3.
6. The required files are copied, and the driver is installed and ready to use.

If the issue still persists then perform the following in the order listed before trying to reinstall the software.

1. Go to Start -> Control Panel -> System -> Hardware -> Windows Update.
2. Set the option to Never search Windows Update for drivers .

NOTE: It is important to re-enable the Windows Update function after installing the printer software, otherwise the updates for all the other software on this computer will be blocked. After disabling Windows Update, complete the following steps. Be sure to reenable Windows update after installing the software:

1. Disconnect the USB cable and remove the device listing from Device Manager
2. Go to Start ->All programs ->HP ->P2015 ->Uninstall , "OR" Go to Add & Remove and check for the P2015 and uninstall .
3. Then go to Printer & Faxes . Select the HP LJ P2015 icon and press the Delete button on the keyboard. After deleting the printer icon, go to File and Server properties . Go to Drivers tab and remove any P2015 drivers if listed.
4. Also delete the following files/ folders C:\program files\HP\toolbox Fx or P2015 C:\documents & settings\app data\tool box Fx
5. Run the scrubber.exe . Find this on the cd X:\utils\ccc\scrubber.exe & scrubber.ini NOTE: The Scrubber utility can also be downloaded from the web if the original installation CD is not available. However, it is only available as part of the full software installation package named hp_LJ_P2015_Full_Solution_AMWE.exe on hp.com . Once the files are extracted to a folder just open the util folder then the ccc folder and the scrubber.exe file will be visible.
6. Paste these files at the following path and run the scrubber.exe C:\windows\system32\
7. Empty the recycle bin
8. Turn the printer back on.
9. Now install the printer software again. Connect the communication cable to the PC and printer when prompted during the installation.

if you already install the driver
kindly uninstall the printer driver and software restart the system and don’t connect the usb cable 1st install the driver cd and when it prompt you for connect the usb cable then connect it and follow the instruction. It will resolve your problem.
Also I suggest you to change the usb port and the cable also still if you facing the problem follow these steps, right click on my computer and go to properties then hardware in that click on device manger and check there is any other device is listed if it is there just remove it and click for scan for hardware changes when he prompt for driver reinstall the driver cd.

Hi saly_60,

You can try the following steps to resolve the issue:



1. Connect the USB cable directly to a USB port on the computer Ifyou are connecting the device through a USB hub* or other USB device,disconnect it and try connecting directly to a USB port on thecomputer. If successful, the problem may have been with the device.
*Somescanners are powered by the USB connection. This is why connecting thescanner through another device, such as a USB hub, may prevent thescanner from communicating properly with the computer.
Connecting the cable to the your device.
Connecting the cable to your computer.

2. Check USB Connections Youshould disconnect and reconnect the USB cable at both ends to ensurethere is a secure connection on the device side as well as the computerside. It may also be necessary to try a different USB port on thecomputer. Additionally, you may need to disconnect other USB devices,temporarily, in order to determine if a conflict exists. .

1. Disconnectone end of the cable and then reseat it ensuring the cable is firmlyseated into the USB port. If the USB cable is plugged into a hubinstead of directly into the computer, try connecting the USB cabledirectly into the computer.
   
   
2. Repeat step one to reseat the cable on the other end.
   
   
   
3. If there is still no communication, then it may be necessary to try a different USB cable or a different port on the computer.
   
   
4. Make sure the correct USB cable type is being used.
5. Incorrect (A to A) USB Cable
   
   Correct (A to B) USB Cable
   
   
   
   
   
   
   
   
   
   
   
   

3. A device attached to the computer is blocking communication If you have more than one device connected to your computer, thenit is possible that some other device is blocking proper communication.

1. Check to see if there are any devices (other than USB keyboards or mice) connected to the computer.
   
   
2. Disconnect the device(s) and restart the computer.
   
   
3. Once the computer has restarted, attempt your process again.

4. Press the ON/OFF button to power on the device. The device has an <ON/OFF> button.

1. Connect the power cord from the device to the electrical source.
   
   
2. Press the <ON/OFF> button.
   
   
3. Wait until the device has completed its cycling process before submitting a job request or completing installation.

5. USBSCAN.SYS USBSCAN.SYS is a Windows system fileand required by the scan driver. If the system file is missing, anerror message will appear while installing the scan driver or willappear when attempting to scan. Search for this file and direct theinstallation to the appropriate path.

Search USBSCAN.SYS file on Windows XP:

1. Click 'Start', 'Search' and select 'For Files or Folders'.
   
   
2. At 'Search Results' window, type usbscan.sys in 'Search for files or folders named' field.
   
   
3. At 'Look in' drop-down menu, confirm your computer's hard drive is selected. In most cases, C: is the computer's hard drive.
   
   
4. Click 'More advanced options' link.
   
   
5. Confirm checkmarks appear beside 'Search system folders', 'Search hidden files and folders and 'Search folders'.
   
   
   
   
6. Click 'Search' button.
   
   
7. Once search has completed and if the file does not exist, download a copy of usbscan.sys from here (Right click and select ‘Save Target As’).
   1. Ifthe file exists and a message appears while installing the scan driver,direct the installer to the appropriate path. For example,C:WINDOWSsystem32drivers.
      
      
8. Close the 'Search Results' window.

Search USBSCAN.SYS file on Windows Vista:

1. Click the Start button.
   
   
2. Inthe Start Search box of the Start menu, type 'usbscan.sys' (without thesingle quotes) and then press 'Enter' on the keyboard.
   
   
3. Once search has completed and if the file does not exist, consult the computer manufacturer.
   
   1. Ifthe file exists and a message appears while installing the scan driver,direct the installer to the appropriate path. For example,C:WINDOWSsystem32drivers.

Uninstall and Reinstall the Driver If the MP Navigator or the MP drivers are no longer required, or if they are not installed correctly, uninstall them. Caution:Uninstalling means deleting software, such as MP drivers, from thecomputer. Once the software has been deleted the unit cannot be usedthrough the computer until the software has been reinstalled.
Note:Login as a user with Administrator privileges to uninstall onWindowsXP/2000. Turn off any programs running in the background, suchas antivirus programs and firewalls before begining.

1. Select 'Program' (for Windows 2000/Me/98), or 'All Programs' (for Windows XP) from the Start menu.
   
   
2. Select the name of the printer model to remove and select 'Uninstall.'
   
   
   
   
3. When the MP Drivers Uninstaller window is displayed, click 'Perform.'
   
   
   
   
4. When the confirmation window is displayed, click 'Yes.'
   
   
5. When the Uninstallation Complete window is displayed, click 'Complete.'
   
   
   
   
6. Reinstall the drivers.
   
   

6. Reinstall the Drivers





Use the CD-ROM that came with your printer or download from canon website.

This is direct from the HP website. some files were renamed... it works!
ISSUE: During the LaserJet P2015 Series USB installation, the following error message is displayed: 'hpc20155.xml' on HP LaserJet P2015 Series CD is needed SOLUTION: The HP LaserJet P2015 EWS driver on Microsoft Windows Update and Windows Market Place Web sites is newer than the driver that is included on the product CD that shipped with the printer. Because of this. the Microsoft Windows (Found New Hardware Wizard) will install the driver from the web. Some file names are inconsistent between driver version 1.0.0.12 and version 1.0.0.10, including the hpc20155.xml file, hence the attempt for the driver to search for the hpc20155.xml file will fail, and prompts the error message. To resolve this issue perform the following:

1. Click the Browse button on the error message.
2. Browse through the CD to Drivers -> windows 2000_XP .
3. Select the file hppcp504.cab , and click OK .
4. The error message "The Software that you are trying to install has not passed the windows Logo Test " appears. Click Continue Anyway .
5. If the error message "hpc20155.xml on HP LaserJet P2015 Series CD is needed " appears again, follow steps 1-3.
6. The required files are copied, and the driver is installed and ready to use.

If the issue still persists then perform the following in the order listed before trying to reinstall the software.

1. Go to Start -> Control Panel -> System -> Hardware -> Windows Update.
2. Set the option to Never search Windows Update for drivers .

NOTE: It is important to re-enable the Windows Update function after installing the printer software, otherwise the updates for all the other software on this computer will be blocked. After disabling Windows Update, complete the following steps. Be sure to reenable Windows update after installing the software:

1. Disconnect the USB cable and remove the device listing from Device Manager
2. Go to Start ->All programs ->HP ->P2015 ->Uninstall , "OR" Go to Add & Remove and check for the P2015 and uninstall .
3. Then go to Printer & Faxes . Select the HP LJ P2015 icon and press the Delete button on the keyboard. After deleting the printer icon, go to File and Server properties . Go to Drivers tab and remove any P2015 drivers if listed.
4. Also delete the following files/ folders C:\program files\HP\toolbox Fx or P2015 C:\documents & settings\app data\tool box Fx
5. Run the scrubber.exe . Find this on the cd X:\utils\ccc\scrubber.exe & scrubber.ini NOTE: The Scrubber utility can also be downloaded from the web if the original installation CD is not available. However, it is only available as part of the full software installation package named hp_LJ_P2015_Full_Solution_AMWE.exe on hp.com . Once the files are extracted to a folder just open the util folder then the ccc folder and the scrubber.exe file will be visible.
6. Paste these files at the following path and run the scrubber.exe C:\windows\system32\
7. Empty the recycle bin
8. Turn the printer back on.
9. Now install the printer software again. Connect the communication cable to the PC and printer when prompted during the installation.

Since you are using USB, you will also need the STI device driver: http://panasonic.net/pcc/support/scanner/download.html#DEV_DRIVER

How do I download and install the software? To download the software, do the following:

1. Click here to go to the Software and Drivers page for your product.
2. Click your operating system.
3. In the Driver section, click the appropriate software driver.
4. Follow the instructions on the page that appears to download and install the software.

How do I install from the CD? Two installation options are available when installing the software and drivers from the product CD. The recommended install installs everything your device requires to work, including a suite of software recommended for your installation. The custom install allows you to choose what software to install. The recommended install is designed to work for most users. Use the custom install only if you have one of the following reasons:

• Low hard disk space on the computer.
• You do not want the additional software.
• Errors occur during the recommended installation. NOTE: If errors occur during the recommended install, fix them before doing a custom install.

Recommended install Complete the following instructions to install the software: CAUTION: Do not connect the USB cable until prompted to do so during software installation. HP recommends using a USB cable that is less than 10 feet (3 meters) long. NOTE: Choose unblock or accept on all firewall messages or the install will fail.

1. Insert the software CD into the CD-ROM drive of the computer. The software installer starts automatically. NOTE: The User Account Control screen might display. Click Continue .
2. Click Install on the Thank you for purchasing from HP! screen.
3. Click Next on the Welcome to the Install Wizard... screen.
4. Click Next on the Do Not Block HP Install Wizard Processes screen.
5. Select Yes or No on the Automatically Check For Updates screen and then click Next .
   • Choose the Yes (recommended) option to check for updates through an Internet connection.
   • Choose the No option if you do not want to check for updates.
6. Select Recommended on the Installation Options screen, and then click Next .
7. Follow the instructions on the screen that displays to finish installing the software.

Custom install CAUTION: Do not connect the USB cable until prompted to do so during software installation. HP recommends using a USB cable that is less than 10 feet (3 meters) long. NOTE: Select unblock or accept on all firewall messages or the install will fail.

1. Insert the software CD into the CD-ROM drive of the computer. The software installer starts automatically. NOTE: The User Account Control screen might display. Click Continue .
2. Click Install on the Thank you for purchasing from HP! screen.
3. Click Next on the Welcome to the Install Wizard... screen.
4. Click Next on the Do Not Block HP Install Wizard Processes screen.
5. Select Yes or No on the Automatically Check For Updates screen and then click Next .
   • Choose the Yes (recommended) option to check for updates through an Internet connection.
   • Choose the No option if you do not want to check for updates.
6. Select Custom on the Installation Options screen, and then click Next .
7. Select which software to install by selecting or clicking to clear the check box next to each item on the Custom Installation screen. Click an item to see its description and the required disk space. NOTE: You must install the drivers and the HP Imaging Device Functions for the buttons on the front panel to be functional.
8. Follow the instructions on the screen that displays to finish installing the software.

It looks like the computers have a hard time communicating with the scanner it will be advisable to download all the current firmware available, her is the link:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=235&modelid=13810#DownloadDetailAct
This should take care of the problems.