My 5470c had been scanning fine a month ago. Recently attempted to scan a snapshot. The entire screen scan, including the faint shadow you can make out as the actual picture, is red!
I did everything I could think of. Even went into the HP problem solve. I checked all plug in connectors. OK I tried the one to shut down computer, unplug power source, wait, reconnect power, restart computer...no luck.
I uninstalled and reinstalled the software. So far nothing. Just a red screen when I scan.
Any solutions here?
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Went to scan about a week ago and no power. Replaced power supply and now everything is green. Any ideas?
Replaced the power supply. Scanner worked fine for a few weeks. Now the scan is totally black. Sounds similar to the red background problem.
Simular problem... entire scan area is black. No image of scanned object. Was given scanner and original program disk. Power supply (wall wart) was not working but was replaced. Could not 'read' disk on several different computers; simply didnt even 'see' the disk. Of course HP no longer supports this model !! Found driver online which allowed the scanner to function, partially... with the exception that its entire scan was solid black. Same story for copy function...no image... just solid full black scan.
Any suggestions appreciated..
My six year old 5470C scans the first few images from the flatbed correctly, then each successive image gets darker and exhibits distinct miore lines. Based on this, the problem seems to a bulb or another heat sensitive component. I'm looking for info to decide if a repair or replacement is worth the trouble. If not, does anyone know if the sheet feeder, which has its own scanner and works fine, is compatible with any newer flatbed units or will operate alone?
same problem here ... scan scans like everything is fine ... the computer sees the scan, but unfortunately the scan is all black. Tried many times, to no avail. This has been going on for awhile now and occasically if i kept trying to scan it would eventually work, but this time ... nothing.
Half of the screen is black and the other half white. I too turned mine on to use it and got the black screen instead of the newspaper article I wanted to scan and email. I did the install repair...unplugged the cords, etc. I have many slides and old photos to scan and put on CD's. Does snyone else make a product like this with the lim and negative scanner attachment?
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