Sansa Express 2.0GB Mp3 player stopped playing. Battery is okay

The very first time you charge your battery YOU MUST CHARGE IT FULLY!!! If you didn't, that is probably the problem.

Also, even if you charge the player for just a couple of minutes it will APPEAR to have a fully charged battery when it actually doesn't.

Most portable media devices require at least 20 minutes to an hour to fully charge whether the screen shows that it is fully charged or not.

Hello,

When the Sansa Express keeps freezing you can RESET the device using next step:
note:
The device can be either on or off, player NOT connected to the computer:
Press and hold the Volume Up (+) and Select buttons simultaneously for approximately 20 seconds.

When the "rebuilding database" message keeps coming back, the player will need an update.
Use the Sansa Firmware Updater (works on Windows only) or go for the matching download on the forum:
http://kb.sandisk.com/app/answers/detail/a_id/446/kw/database/p/555%2C662%2C687/r_id/101834
The Sansa Firmware Updater will contain the driver for the computer to perform a firmware update on your player [ METHOD 1 ].
When downloading the driver package manually, first put the driver "StMp3Rec.sys" in the correct folder on your computer. Next start the SansaExpressUpdater [ METHOD 2 ].
During this update, connection between player and the computer is based on MTP mode, Media Transfer Protocol: Drivers and software are needed to get access to the player.

The player could also be accessed in MSC mode, seeing the player as a removable disk. How to get connection in MSC mode, see next link:
http://www.machinist-toolbox.com/SansaExpress_MSC-Mode.pdf

Manual for Sansa Express:
http://mp3support.sandisk.com/downloads/um/express-userguide-en.pdf

Support site for the Sansa Express:
http://kb.sandisk.com/app/answers/detail/a_id/4487/session/L3NpZC9nWWpkcGYqag%3D%3D/sno/0#express

More than likely the battery has run its course. Contact the manufacturer and see what it takes to get a new battery or ebay it :)

I found this online at www.sandisk.com under warranty and manuals link.
I believe they have an excellent Return Authorization system, that if you truly have trouble with your disk player and it's still under warranty, gather your receipts and get on line to get an RMA. I have successfully returned to disc players that were infact faulty (FAT problems) and received two replacement players. Get on it right away. Look at the manaul online too. IT can be very helpful. I've included the Battery info, and the link for the manual at the end.

Battery
The Sansa
®
Clip player comes with an internal rechargeable battery. To use the player for
the very first time, remember to fully charge the battery. You can charge your Sansa
®
player through the USB port of your computer, a car adapter (not included) USB port, or AC
adapter (not included) USB port.
Charging
To charge the battery, please follow these steps:
1. Connect the larger end of the USB cable into an available USB port on the
computer.
2. Connect the smaller end of the USB cable into the Sansa
®
Clip player.
3. The computer must be on for most USB ports to charge your battery. Your
Sansa
®
will show connected and the yellow charging indicator will appear.
The battery level indicator will blink while charging. You will not be able to
play while connected to the computer USB.
4. To stop recharging, simply disconnect the cable.
The battery can also be charged using an AC adapter (not included) or a car adapter
(not included) and you will be able to play your device while charging with one of the
adapters.
NOTE: Some low-power USB ports may not be able to provide enough charge
power. Also note that the rechargeable batteries are not replaceable.

http://www.sandisk.com/media/175960/clip_um_0608_eng.pdf

Put In A Micro SD Card
Start It Up
It Should Work
You Can Now Safely Remove The Micro SD Card And It Should Start Up Fine

http://www.sandisk.com/media/175960/clip_um_0608_eng.pdf

Windows XP SP2
• Windows Media Player v10
• Intel Pentium class PC or higher
• CD-ROM drive
• USB 2.0 port for hi-speed transfers and charging

Make sure HOLD button is not on.

Battery
The Sansa
®
Clip player comes with an internal rechargeable battery. To use the player for
the very first time, remember to fully charge the battery. You can charge your Sansa
®
player through the USB port of your computer, a car adapter (not included) USB port, or AC
adapter (not included) USB port.
Charging
To charge the battery, please follow these steps:
1. Connect the larger end of the USB cable into an available USB port on the
computer.
2. Connect the smaller end of the USB cable into the Sansa
®
Clip player.
3. The computer must be on for most USB ports to charge your battery. Your
Sansa
®
will show connected and the yellow charging indicator will appear.
The battery level indicator will blink while charging. You will not be able to
play while connected to the computer USB.
4. To stop recharging, simply disconnect the cable.
The battery can also be charged using an AC adapter (not included) or a car adapter
(not included) and you will be able to play your device while charging with one of the
adapters.
NOTE: Some low-power USB ports may not be able to provide enough charge
power. Also note that the rechargeable batteries are not replaceable.

did u try connecting it to your computer like i do mine

Have you tried recharging the MP3 player? I too have a Sansa Clip which I play in the car so I don't often see the "battery low' message, but when I recharge it the MP3 player works again. I understand it takes longer to recharge from the computer so I bought a recharger I plug into the wall.

is it connected properly?there should be a green line going back & forth on a "battery" if the battery is no good,theyre cheap on Ebay.Make sure its new,check shipping costs as they vary.Open up the back-4 screws.Lift out battery.FULLY recharge.Very easy.

Have you tried to remove the Battery and put it back again?