MIxer quit working while mixing 3 batches of oatmeal cookies

Type not found at Kitchenaid. 5-Qt. Stainless Steel Bowl with Comfortable Handle

5-Qt. stainless steel bowl with comfortable handle offers enough capacity to mix dough for 9 dozen cookies, 4 loaves of bread or 7 pounds of mashed potatoes in a single batch. The bowl is also dishwasher-safe for quick and easy cleanup.

This is an excellent mixer and worthy of a professional or DIY repair.. You stripped a gear inside the mixer that is there just for that reason. Now the machine requires a tear down and replacement part. if you can post the model number we can advise on how to do it. If it is the new pro series model they cost between 4 and 5 hundred new to buy, the repair is going to cost between 80 and 100 dollars by a professional or about 30 dollars by you.

Let it completely cool and then start again. It overheated because your speed was set too low for the heaviness of the dough. I have burned up three kitchenaid stand mixers so far making bread. go up one setting at least; if it is straining, go up another.

You have not supplied a model number and the bowl lift models are not all the same. A couple of items you could check, make sure that the bowl retaining clip that engages with the dimple on the pedestal side of the bowl is not broken. Make sure any bolts/screws holding the pedestal to the base or the pedestal to the motor are tight. Even if you supply a model number I can't think of anything else to look at unless the handle is not lifting the bowl up tight enough. I think on some models the arm holds the carrier up with some pressure which would help stop the wobbles.

Considering there was no manual, the unit may have been refurbished. If it was, the fact that is must, by law, have a clear indication on the box that it has been refurbished.

Kitchenaid makes a high quality product, so you might want to contact them directly. I'm sure they'll do the right thing.

You can knead longer than that, but you run the risk of over heating the mixer because at that point the dough is very firm. Your best bet is to knead it by hand.

Hi. Congratulations for researching mixers. I wish I had before I bought my Kitchenaid HD Pro. All mixer manufacturers over-rate their products. Goto www.consumeraffairs.com and do a search for each mixer you are considering. Most mixer failures are caused by mixing heavy cookie or bread doughs. Although manufacturers claim that their mixers can easily handle these doughs...They cannot! My Kitchenaid self-destructed after 30 batches of bread dough. "For the way it's made"! Indeed! I solved my problem by buying a Hobart N50 mixer. It's a 5qt. and handles anything I throw into the bowl. I bought mine used, and refurbished it myself. New these units cost $2,035.00 USD.

If this solution has assisted you, please rate it. Good luck! ricardok45.

Hi. If you goto the Kitchenaid website you can do a search for the parts catalog for your model of mixer. Download the catalog. It will assist you in disassembling your mixer.

Remove the silver band around the top of the mixer. Remove the top cover and look at the top front of the machine and locate the transmission housing. If it's plastic, carefully inspect this housing for cracks. If you find cracks in this housing, IT is the source of your troubles. This cheap piece of plastic has no business being installed in a high-priced mixer. Your machine probably failed when you were mixing heavy bread dough or cookie dough. When this cover cracks, it can strip the worm gear shaft, its bearings and the bearing seats. It happened to me, and many thousands of other users I expect. Insist on a metal trans. housing for your replacement.

You may be able to have Kitchenaid pay for these parts even out of warranty, just don't tell them that you opened it up. Take it to an authorized repair place and let them assess the damage. Use their estimate to confront Kitchenaid. Be persistent in your complaint, keep asking for a manager to get involved in your case. They paid for my replacement parts even though I was 5 months out of warranty. The higher up you go in the management dept., the more likely you are to have them pay for your parts.

Once repaired, sell it ASAP!

If this solution has assisted you, please rate it. Good luck! ricardok45

Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.

If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!

If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.

If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.

You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.

If you found this solution helpful, please rate it. Good luck! ricardok45.

Do not store or transport the mixer on its side ever. Always upright. The grease in the gearbox should even out eventually. Try sitting on it when it wobbles. At least yours works.