20 Most Recent KitchenAid KSM150PS Artisan Series Stand Mixer Questions & Answers


The top part of my mixer is sitting about 1/4 inch

Get a copy of the Repair Part List for your model at Kitchenaid.com
Download the following Kitchenaid Service Manual:

It covers several models including yours.
1. Check/Adjust the Flat Beater to Bowl Clearance:

Turn screw (A) SLIGHTLY counter clockwise (left) to raise the flat

beater or clockwise (right) to lower the flat beater
2. Check the Beater Shaft (Agitator Shaft) making sure the Retaining ring
is flushed with the surface of the Planetary Assembly
Constant Pulling and Removal of the beaters can cause the Agitator shaft to move
3. If the above two still don't solve your problem, follow the service manual
directions to disassemble the Planetary Assembly and check for loose screws

11/6/2021 1:06:02 AM • KitchenAid... • Answered on Nov 06, 2021

My mixer will not lock

Hello Wittwer,

I understand that you are having a problem with your head locking in the down position. This is a common problem when the set screw that holds the latch in place is missing. On the right side of the base up next to where the lock is you will notice a whole that has threads make sure that the set screw is there if not you will need to order a new one. Here is a link to sears parts direct where you can purchase a new set screw they cost $4.62.

Thank you for choosing FixYa.com

7/21/2021 4:23:34 AM • KitchenAid... • Answered on Jul 21, 2021

Daughter brought her ksm150ps home,

Hiya, Sorry to hear you are having trouble with your mixer! I would start by checking your motor brushes, as this is really easy to check. They may have been placed in the wrong way or worn down too much. I have added a link below for a help video on checking and replacing your motor brushes: https://www.youtube.com/watch?v=5YuS3atXR0M I hope this helps you :)
12/3/2019 1:48:43 AM • KitchenAid... • Answered on Dec 03, 2019

Speed control on a K45 kitchenaid mixer only works on high speed.

Hiya, I am sorry to hear you are having trouble with your speed on your mixer. I have added a link below for a help video on adjusting your speed on your mixer: https://www.youtube.com/watch?v=bM3t46afGcc I hope this helps you!!
11/20/2019 9:19:10 AM • KitchenAid... • Answered on Nov 20, 2019

Kitchenaid stand mixer won't stay in off position

The speed control lever is either bent or the screw it pivots on has come loose. The only way to solve the problem properly is to take off the back cover, remove the white and the black wires from the speed control plate, remove it from the pedestal (1 screw up inside the pedestal to remove hinge pin), take the chrome drip ring off, remove the planetary and remove the 9 screws holding the 2 case halves together. That will allow you access to the lever and you will be able to tighten the screw or remove and bend the lever to give it more tension on the bumps in the housing that hold it in off or speed positions. This list is pretty much in order of how you do it.
11/3/2019 9:31:29 AM • KitchenAid... • Answered on Nov 03, 2019

Vibrates and beater hist bottom of bowl

Hiya, It sounds like you need to adjust the head height on your mixer. I have added a link below for our help page on adjusting your mixers head height. https://www.youtube.com/watch?v=bmg8SVldZbs I hope this helps you :)
10/17/2019 8:30:24 AM • KitchenAid... • Answered on Oct 17, 2019

My kitchen aide mixer will not turn on

Hiya, Sorry to hear you are having trouble with your mixer. It may be that your motor brushes are worn down or have been put in incorrectly. I have added a link below for our help page on replacing your motor brushes: https://www.youtube.com/watch?v=5YuS3atXR0M I have also added a link below if you wish to purchase a set of new motor brushes: 6778011 KABrushSet KitchenAid Mixer Motor Brush Set (2 x W10380496 brushes) https://secure.kaparts.co.uk/sku/6778011 I hope this helps you :)
10/17/2019 7:53:57 AM • KitchenAid... • Answered on Oct 17, 2019

Model # 2351 Tilt is locked closed

Hello there, Sorry to hear you are experiencing an issue with your appliance, it sounds like you might need a new tilt lever. Please see below the help video for your perusal as well as quote for a replacement one, should it need replacing: 4176024 KitchenAid Lever-Latch Black was 9709280, 9709267 tilt https://secure.kaparts.co.uk/sku/4176024
10/9/2019 9:16:03 AM • KitchenAid... • Answered on Oct 09, 2019

Droopy head on Kitchaid Stand mixer

Raise the head and adjust the screw that is now exposed from the front over the top of the bowl where the head hinges on the pedestal. Screw out to raise the head up.....anti clockwise.
10/7/2019 7:09:03 AM • KitchenAid... • Answered on Oct 07, 2019

Black stuff wiping off beaters of kitchenaid mixer

If it's just the wire beater attachment, then it's possible it's oxidation from the metal/aluminum. Did you put it in the dishwasher? The manual says not to put the wire beater in the dishwasher. Hope that helps.
5/17/2019 7:59:11 PM • KitchenAid... • Answered on May 17, 2019

Kitchen Aid Artisan lock & pin

Hiya, It sound like the hinge pin keeps making its way out, which can be fixed by tightening grub screw that sits inside the pedestal (you will need to turn the mixer around) or you could purchase a Super Hinge Pin, which will NOT work its way out - please see the relevant links below: http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/HowtoremoveyourhingepinfromyourKitchenAid/tabid/637/Default.aspx http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/KAPartsSuperHingePinforKitchenAidMixers/tabid/599/Default.aspx You can purchase the Super Hinge Pin here: KA3009 KitchenAid Tilt Head Mixer Super Hinge Pin Upgrade Kit https://secure.kaparts.co.uk/sku/KA3009 ALSO - it sounds like you need to adjust the head height of your mixer - please see the link to our help page below: http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/KitchenAidHeadHeightAdjustment/tabid/598/Default.aspx
5/10/2019 8:20:45 AM • KitchenAid... • Answered on May 10, 2019

Kitchenaid Stand Mixer won't start at "Stir"

I had the same problem. Part #25, the "control plate assembly" It has a set of points on the lower, inside. These points turn the motor on. You can watch it as you go from off to stir. If at that setting the motor doesn't start, be very careful and bend the lower point contact up just a bit. The 2 points should make contact earlier, and turn the motor on.
4/7/2019 7:12:04 PM • KitchenAid... • Answered on Apr 07, 2019

Beater hits side of bowl

What part number did you order for the beater and what is the model number for the mixer? Also is the mixer brand new, or did you get it used and it just started happening?
2/19/2019 9:44:12 PM • KitchenAid... • Answered on Feb 19, 2019

I bought a ice cream

Hi ROBYN, Happy New Year! First a couple of clarification questions: A) Was your ice-cream maker a Kitchenaid (KA) Ice Cream maker, too, and B) was your mixer purchased after 1990? If you purchased a KA Ice Cream maker and your mixer is less than 20 years old, according to KA, the Ice cream maker should fit all mixer produced after 1990.
If you have a different brand (not KA) of ice cream maker, then I’m afraid you just won’t just be able to replace the drive assembly, but you will also need the correct dasher (the scraper inside the freeze bowl), as such you probably would be better off purchasing a KA Ice Cream Maker, which would be compatible with your mixer. Of course if your mixer is over 20 years old, then even if you have a KA Ice Cream maker, it may not fit correctly anyway, which leaves you in a conundrum. Should you purchase a new KA mixer for your KA Ice Cream maker or do you purchase a new KA Ice Cream Maker to go with your current KA mixer produced after 1990?
You can download the KA Ice Cream Maker Use & Care Manual from the KA website at: http://www.kitchenaid.com/assets/pdfs/product/ZUSECARE/KICA0WH_Use%20and%20Care_EN.pdf
I wish I could offer you a better solution to use your new ice cream maker with your current mixer, but unfortunately I am unable to do so.
I hope this was helpful, even if it doesn’t provide you the answer you were looking for. Good Luck, Howard, Burke, VA. If this solution was helpful though, please rate it. hslincoln
10/4/2018 6:11:22 PM • KitchenAid... • Answered on Oct 04, 2018

Kitchen aid stand mixer has sparks inside when on

Where do you see the visible sparking?? There are two places in the mixer where this could / should happen. One is at the brushes where they meet the commutator on the armature of the motor. I don't think you can see that place during operation unless you have the rear cover off and know just how and where to look down the tube of the motor head. The second place is at the rear of the machine at the copper contacts on the speed control switch. You can see in the machine during operation at this location. You should not be overly concerned about this...unless...you are seeing constant arcing, then you need a new speed control switch as the resistance (amount of metal to conduct the electric current) between the contacts is worn down. This will cause a constant arc and will eventually wear down and then freeze closed and ...Walla! the mixer will not work any more and it can short out the rest of the electrical in the mixer. So; if you are seeing short intermittent sparks at the rear of the machine , well no worries, if it is constant then replace the speed control switch if it is anywhere else it is an electrical short and that can be very dangerous indeed. Tell us where you are seeing the sparks...and we can FixYa.
9/15/2018 11:49:54 AM • KitchenAid... • Answered on Sep 15, 2018

My mixer started to smoke!!

The gearbox grease has separated and is starting to move (slowly) onto the motor armature area through the front bearing. Replace the grease and since it will be apart, use a lot of cloth strips (NO Q-TIPS! TOO STRINGY - LEAVES A MESS) and alcohol to clean off the motor's armature, housing area and any place you see grease slung around. It's not going to be easy, but worth it. I will try to post pictures as I am doing this right now 12/28/17 to my wife's Kitchenaid for this exact reason.The first image is the gear side of the motor bearing, where the thinning grease is moving through. The second image is a shot of the armature of the motor where the brushes touch and will smoke if grease gets that far (it does). The third image is a cleaned out armature area (brushes removed and speed switch moved)The last is the pooled oil separated and sitting just behind the gear box (where will it go if you tilt the head back?)07667273-29b4-4c89-b9b3-12896c8ef14c.jpg20171228_163751-wafg2nvpw021bpnzetjjpo05-2-2.jpg20171228_165900-wafg2nvpw021bpnzetjjpo05-2-3.jpg20171228_173846-wafg2nvpw021bpnzetjjpo05-2-4.jpg
12/28/2017 7:13:02 PM • KitchenAid... • Answered on Dec 28, 2017

KitchenAid Speeds are offset

Ideally you need to fix what's bent and that normally would involve splitting the cases to get at and repair or change the speed control lever. If you don't want to do that then removing the back cover and altering the adjustments and maybe bending the switch contacts may make it operate at both ends of the speed control.
11/30/2017 11:56:08 PM • KitchenAid... • Answered on Nov 30, 2017

I Have a KitchenAid Model

-Check under the unit to see how many volt it required to run. Some model require to run 220 volts. Good luck Mai
11/27/2017 9:48:44 PM • KitchenAid... • Answered on Nov 27, 2017
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