20 Most Recent KitchenAid 32685 Mixer Questions & Answers

When your stand mixer does not turn on the problem might be a lack of electrical power, broken wires or a failed motor or control problems. First, check the outlet's GCFI breaker and reset it if it's tripped. If the mixer still won't work when plugged into a working electrical outlet then unplug the mixer and check the power cord.

KitchenAid 32685... • Answered on Oct 27, 2020

When your mixer is not starting , you could have a motor that has overheated as the mixer motor is thermally protected. An electrical problems such as a reset GFCI outlet or electrical breaker may also be causing the problem. The manual recommends turning off the mixer and also waiting for about 10 or 15 seconds, and turning it back on. If the mixer still will not run, wait for 30 minutes before trying again. The unit does not have a reset button, so if it still doesn't operate after a 30-minute wait, you'll have to look elsewhere for the problem. 1 (800) 541-6390 for customer service for counter top appliances and kitchen tools and kitchenware.

KitchenAid 32685... • Answered on Sep 20, 2020


KitchenAid 32685... • Answered on Apr 17, 2020


KitchenAid 32685... • Answered on Feb 12, 2020

Hiya, I am sorry to hear you are having problems with your mixer. To stop the oil leaking from the front of the mixer, you just need to remove the drip ring and give it a good clean underneath and this should stop the oil from leaking out. Below I have added a link and if you watch on the timing "1.28" you will see how to remove the drip ring. https://www.youtube.com/watch?v=n7813f_z6qM I hope this helps!

KitchenAid 32685... • Answered on Dec 03, 2019

Hiya, I am sorry to hear you are having problems with your beater not turning. The problem may be that you have damaged the Worm Gear inside your mixer. I have added a link below for a help video on replacing your worm gear: https://www.youtube.com/watch?v=n7813f_z6qM I hope this helps you :)

KitchenAid 32685... • Answered on Nov 20, 2019

This can be caused by a number of things. The first thing to check will be the carbon brushes located on the left and right sides of the unit. Just simply unscrew the caps with a straight screwdriver. Once removed your can clearly see the shape of the carbon brushes. If they appear to have little or no wear and aren't broken, this won't be the cause of this problem. Also take note when you take them out AND put them back in as they willl only fit ONE way. The next thing to check will be the main control at the rear of the unit. After removing the power source, you can also remove the rear access panel. A phillips screwdriver is required. Next after removing the panel, you can now see the main board. Inspect it for any immediate signs of broken or burned wires also check the bi-metal on the control itself, as this will often indicate a faulty board. If however, everything looks good visibly and you still have no power to the unit, the last possible solution could be that the power cord itself has an internal problem. Hope this helps


KitchenAid 32685... • Answered on Dec 07, 2018

Is speed lever literally stuck and can not be moved or is the motor speed always on high? The two have separate solutions. The easy one is the stuck lever. Open the mixer up and see what is going on. The other requires more effort. Again, opening things up is the first step. This time, however, simply removing the back cover should do. The most likely solution has to do with adjusting the control plate screws and the other may be replacing the phase board. See the Service Manual which can be downloaded at: http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... • Answered on Oct 02, 2016

Check the motor carbon brushes, remove the back cover and check for broken or disconnected wires. Using a multi meter check the main cable for continuity from wall plug to the speed control board. That will be the black wire and the white wire at the bottom on one side of the control plate. After that check fields for continuity, that will be between the 2 wires on the bottom on the other side of the control plate and the brass insert inside the brush holders. One of the wires will be a circuit through the fields to one of the brush holders.

KitchenAid 32685... • Answered on Mar 02, 2016

Unfortunately, this not an uncommon problem. There is some substance "gluing" the beater in place. Try using some rubbing alcohol where the shaft enters the beater and letting it soak for a while, adding more as necessary. If this does not loosen it up, the next step is to go to a penetrating oil and seeing it it works better.

KitchenAid 32685... • Answered on May 14, 2015

Consult the Service Manual: http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... • Answered on Mar 16, 2015

Sounds like the worm gear was stripped. This gear is designed to fail when the load on the motor is too great. This protects the motor from overheating and burning out. By the way, the mixer should not be used above the number 2 speed when using the dough hook. The worm gear is not all that hard to replace although you will have to contend with a lot of grease. See the Service Manual: http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... • Answered on Jan 24, 2015

The screw which can be seen at the pivot when you tilt the head back needs adjusting. Turn it counterclockwise a bit at a time until the beater no longer hits the bowl.

KitchenAid 32685... • Answered on Jan 24, 2015

These are two separate problems. The beater is probably being held on by dried/solidified flour. Try keeping the section where the beater joins the mixer head wet with water to loosen up the dried "glue." (Give it some time.) The oil leak is caused by the grease separating. You can try running the mixer on high for a few minutes to re-mix the grease. If this does not correct things, you will need to clean out the old grease from the gearcase and replace it with new. See the Service Manual at: http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... • Answered on Jan 02, 2015

The Service Manual covers this: http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... • Answered on Dec 14, 2014

You need the Service Manual which shows how to adjust the speed. You will be working in the vicinity of live 120 volts if you do this. Be very careful. You can download the Service Manual from: http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid 32685... • Answered on Dec 14, 2014

There ate two ways to fix this problem, but first there is the matter of understanding what is leaking. The oil you see leaking is actually a food safe vegetable based gear grease. The grease separates during heavy use (years of service) or when the mixer has not been used for an extended period of time. (months or years) The recommended way to fix the problem is to do a full tear down then clean then add new grease and a new gasket, cost (By Kitchenaid at a KA service center) around $140.00 US + or -, It involves shipping and around ten days in time. The second way is kinda simple and does not cost anything. Get a towel, thick and soft to protect your finish, get your wife or husband, get an extension cord, spread the towel out on an open counter top, plug the extension cord into the outlet, turn the mixer upside down on the towel, have your significant other hold the mixer by the base while you plug the mixer cord into the extension cord, turn on the mixer no more than 2 or the second click on the speed control switch / lever, hold the mixer upside down like this while the mixer is running and keep it running for at least three (3) minutes, turn the mixer off and turn it right side up and turn on again for two minutes, then do it again two or three more times, upside down for a couple minutes then back right side up and so on and so on, after about 15 minutes stop. put everything away, you are done. What you have effectively done is re-mix the grease and it should be good for another couple of years. When it starts to leak again re-mix again. Or send it to KA for the rare and unique opportunity to spend a hundred bucks that you don't' want. hope this helps. By the way if you get some drops in your mix it will not hurt anybody. But you do not want to eat a great deal of it or you will require the use of a laxative afterwards.

KitchenAid 32685... • Answered on Jun 18, 2014

your mixer has a specific wattage that it is rated for, If the mixer trips the breaker at your panel try using another outlet in your house to make sure that it is the mixer and not the outlet socket. Then you need to try your brushes depending on age and use of the mixer they may be exhausted and a higher wattage draw may be causing the breaker to trip, if the brushes have at least 3/8th inch of black carbon left on them then sadly it is the motor, you probably need a new armature or a new winding or both, which would be a complete motor at that point. If it is the motor parts then the repair will require a FULL tear down at which time you may as well clean it up completely and add new gear grease and a new motor gasket while you are at it. .

KitchenAid 32685... • Answered on Jun 09, 2014

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