The
5800 scanner does not have a physical lock switch. DO NOT attempt to open the
scanner and unlock the hardware. This could be either a hardware failure or
software
Toggle
the lock switch on the scanner leaving the switch in the unlocked (open
padlock) position.
Ensure
you are using the correct power supply for your scanner. If you are using a
power supply that has the incorrect DC output, you will get a scanner locked
error message. This flatbed scanners has I believe 100-120V AC input and 12V DC
output.
Plug
the power directly to the wall, not a UPS battery back-up, power strip or surge
protector. Power fluctuations from a UPS battery back-up, power strip or surge
protector may be causing this error. If all this fails try reinstalling the
scanner driver
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