20 Most Recent Visioneer OneTouch 5820 Flatbed Scanner Questions & Answers

ok guys here is the fix for vist and or windows 7 to make your scanners work
1. put your cd in the drive don't let it autorun

2. goto my computer then right click the driver that has your install disk in it

3. click open

4. then fine the drivers folder and open it

4. the file you see should be your driver for your scanner the number on this file should be the modle # of your scanner

5. right click that file then click run as adm. allow any and all pop up's

6. after the install is done restart your computer

7.after the computer reboots go back to my computer and open the driver that has you install disk and open it (do not do auto open) like for this file start32.exe and right click it then click run as adm. allow any and all pop up's (you may see something saying in any one of the steps that the driver or software u are trying to load dose not have a signature always click ok, allow, or indtall this sofe ware is old so it dose not have a signature)

8. after the install is done reboot your computer goto control panle and open it look for systems and open it goto device manager open it then look for your scanner it should not be hard to fine it's the one marked with the yellow flag

9. right that file then goto properties then click on it then goto update driver ( do not click driver update software in the same menu with properties) another menu will open up click on update driver it's just below the driver details box

10. now windows will update your driver when done restart your computer and y should be good to go

Visioneer... | Answered on Oct 25, 2016

I have the same scanner, which has now died due to electrical problems. This was the most posted issue people had with this model of scanner. The problem had come from the issue that the software was never truely adapted for the model. The Visioneer 5800 scanner had a hardware lock on the bottom. When they put out the (advanced) model 5820, the lock on the bottom was seen as pointless, so it was removed, but the software was NEVER adapted for it, except for the original Win98 version. Any version since, has the flaw of requesting the hardware lock being removed. The only way I have found that actually gets around it is this: You have to remove the screw(s) that hold the scanner body to the base, then either put them away in a forgettable box somewhere, or do as I eventually did... toss them in the round file. Now, are you ready for this?.... When the scanner asks the question about the hardware lock, you have to gently pull out on the front lip of the scanner, and lift the main body from the base. Now GENTLY, so as not to destroy anything inside.... You must pull the advance belt so that the scannung bar moves foreward about an inch. NOW, close it up carefully. Now when you ask for a scan, it should work.... I was quite amazed when I first read this solution, but it worked for me for many years of scanning with this machine, and a very good scanner it was, too! Now, if you don't want to do this over and over, and over again... here is the secret that kept me sane (except for when the power went out, and I had to do it again occasionally.) When you scan, use the Passport software, and pull up the twain to scan.... go about your business as usual, BUT!!!, when you finish scanning, close down the scan preview popup FIRST. Then close down the Passport software. IF YOU DO NOT CLOSE THE SCAN WINDOW FIRST, YOU WILL HAVE TO LIFT THE SCANNER LID AGAIN and over, and over, etc. Now, print this before you start unscrewing anything, as it is rather involved. Good Luck! BScott

Visioneer... | Answered on Apr 26, 2010

download from manufacturer website?

Visioneer... | Answered on Aug 31, 2009

If you can get the top off, unplug the scanner and move the scanner bar half way accross.

oil the silver shaft.

Visioneer... | Answered on Jun 11, 2009

You can get the drivers to install your scanner here:


(Free registration is required)

Visioneer... | Answered on Apr 05, 2009

Here's the Visioneer Support Site for your scanner. You can download the User's Manual HERE.

Visioneer... | Answered on Dec 03, 2008

You can download your required drivers from Visioneer HERE

Visioneer... | Answered on Jun 16, 2008

lost cd download cd

Visioneer... | Answered on Jun 16, 2008

Yes. If you don't have the drivers for windows 10. Go to support site, download then & install.

Visioneer Office... | Answered on Apr 28, 2019

Go to Visioneer product support site support.visioneer.com/ , enter your model number and search for installation drivers

Visioneer Office... | Answered on Oct 11, 2018

Have you upgraded to newer version of windows? Have you tried reinstalling Paperport? (back up max files 1st) I have had a visioneer and still use Paperport 8. Often I have problems with Windows 8 and reinstall paperport now and then.

Visioneer Office... | Answered on Jun 27, 2014

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