HP Designjet T790 Inkjet Large Format Printer - 44" - Color Logo
Anonymous Posted on Sep 11, 2016

HP DesignJet T790 gives indication clean paper from a way of passing

When priming a roll of T790 gives indication clean paper from a way of passing and highlights the icon of the sensor of the Sheet of paper it is located on the right support of a roll. In case of diagnostics of sensors requires to clean paper from a way of passing all previous steps of diagnostics of sensors pass normally: sensor of a front cover, sensor of the lever and sensor of passing of paper. Replacing of the sensor doesn't bring result. The cable is checked to the connector on EE-BOX board, is operational. On the SENSOR LED radiating moves 2.5V; on a photocell 3.3V collector, on the emitter 2.5V irrespective of existence of a barrier. In case of the removed sensor the same. Failure of the controller on a board of PCB05 EE-BOX??

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Mark Schmit

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  • HP Master 1,915 Answers
  • Posted on Sep 25, 2016
Mark Schmit
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After all this I hate to ask, are you sure the paper is loaded square on the spindle? I have had some users not seat the paper correctly when loading and that causes issues.

Testimonial: "Hi, Mark! Thanks for your attention to my question. This problem was fixed by myself earlier. Uncorrect loading of the paper isn't a reason of error in this case. Best regards Alex"

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How to remove the error paper loaded incorrectly:remove paper on hp Designjet T790

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I have Support assistant and HP printer assistant on my desktop. These were downloaded from the HP support website.
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Hi,
  1. Take the first paper clip and contact the lower two brass rectangles, this fools the device into believing the duplexer is installed, keep the contacts bridged (don't remove your hand or the paper clip until Step 4.) There's no electrocution risk.
  2. Press the "OK" button on the control panel to pretend the paper jam is cleared.
  3. Carefully observe the pair of white gears on the left, if they seem to clutch, stall, skip or freeze then you have paper shards which are causing the jam.
  4. Using a firmer grip or pliers, grip the furthest left rubber roller and rotate in either direction , the gears should rotate with your efforts and look for shards of paper in the gear teeth.
  5. Use the paper clip, toothpick or any appropriate edged tool to clear the shards.
I share a informative links please visit and follow instruction i hope solved your issues.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00441807

Thanks,
HP Printer Support
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This is one of frequent error in this series.




as you know two types of media paths 1. roll media 2. Sheet media. In sheeteet media loading area, you can observe 'u' shaped(extremly right side where sheet media sits) plastic mould which paper passes through in it. This palstic mould contains paper sensor to sence the sheetmedia. If this sensor is dusty, printer will treats that sheet path accupied by media. The best method to clean this sensor is to blow pressure air in this sheet path area.bicycle pump is best for this process.. try it...
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MY PLOTTER DOES NOT TAKE PAPER

***try to clean sensors: maybe it's dust on them.

Then if you are running latest Windows versions, you'll need a driver. Hp has dicontinued your plotter.

www.plotterdriver.it
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