KitchenAid Artisan Pearlescent Metallic Grey Burr Grinder Ref: 5KCG100BPM motor spins but burrs don't move

SOURCE: Starbucks Barista Burr Grinder (Solis 166) motor does not run

Hi
Remove bean hopper
Remove grounds hopper
Remove timer knob on the side
Turn the grinder upside down
There are 4 slits on the outside edge.
Insert a screw driver into the **** and pry gently outward with a
little downward pressure on the outside until the side slips a bit.
Repeat on all 4 slits and the shell should slide off.
There is a fuse on the side of the motor that will blow and stop the motor. It is a thermal fuse and should be replaced by a qualified tech.

SOURCE: Motor revs but grinder does not engage.

Hi,
I am what you would call an expert when it comes to Baratza repairs.
The problem you are describing is not an unusual one. It sounds like the main drive gear has been stripped due to something foreign (likely a stone) sneaking into your grinder with the beans. It would have jammed the burrs, and because of the powerful torque from the motor, the drive gear has been stripped so it will no longer (or rarely) engage the burrs.

To solve this problem you will need to contact COAG Ltd (if you live in Canada) or Baratza if you are from the US. If you machine is still under warranty (less than a year old) this repair will be free of charge and you shouldn't be parted from your grinder for long.

I hope this helps anyone who stumbles upon this and finds themselves with the same problem.
Kind Regards
Emily
COAG Ltd.
877 477 3849

SOURCE: My cuisinart burr coffee grinder will not turn on

This model sometime gets plugged up with grounds.

Unplug the grinder, and remove the bin where the grounds go. Look inside the grinder part where the grounds come from the grinder into the bin. This should be clear, and you should be able to see part of the grinder wheel inside. If this is plugged up with grounds, then you'll want to clean it out, but it's possible that the motor has already burned out (we killed two of them last year at my office this way)

Pour out any whole beans that are in the top part. You can pour them in a bowl to save them, you don't have to throw them away.

Unscrew the top part until it detaches from the grinder. This will take 20 or more rotations -- just keep turning it counter-clockwise.

You'll want to do this next part over a sink or a counter that's easy to clean -- you're going to dump a lot of ground coffee.

Looking into the grinder from the top, you'll see the grinding wheel in the center, and packed coffee grounds around the edges. Use a plastic knife or bamboo skewer to clean out the ground coffee. Don't use a screwdriver, metal silverware, or anything metal, as this can damage the grinder housing. You also want to clean from the bin opening. When you're done cleaning, the grinder wheel should turn freely.

Reattach the top portion, put the bin back in place, and turn the grinder on. It should turn on and spin the grinder wheel. If it still doesn't, then your motor is burned out. :(

If it does turn, then put the coffee beans back in and enjoy a cup -o- joe!